Job description
Oak View Group:
Strengthened by our Differences. United to Make a Difference.:
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.
Overview:
This position will assist in all aspects of Box Office Operations for Fair Park Dallas including Cotton Bowl Stadium, Fair Park Coliseum, and other applicable venues on the Fair Park campus. This position will assist in implementing policy and procedures for the department and will oversee part-time ticket service specialists.
Responsibilities:- Implement the internal controls of daily operations for the Box Office.
- Assist in the collaboration with ticketing partner to build events in the ticketing system and coordinate all applicable event information between the promoter, facility personnel, and the ticketing partner.
- Manage internal and external ticket requests for events, including, but not limited to staff, players, coaches, artists, and promotors.
- Maintain files for each event that consists of seat hold for the venue, promotor, comps, and event audits, and ticket inventory schedules for historical referencing.
- Respond to customer concerns and service requests to maintain a positive rapport with the ticket buying public.
- Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, Box Office personnel and management.
- Responsible for interviewing, selecting, training, evaluating and supervision of part time employees.
- Creates distributes monthly part time schedule and updates timekeeping system (ADP)
- Lead and empower staff to take opportunities to make memorable experiences and/or resolve guest concerns timely, effectively, and with great service.
- Other duties as assigned by Supervisor/Management.
- Bachelor’s degree or equivalent experience in a Box Office required.
- Minimum of 1 year experience in Box Office environment in the Sports and Entertainment industry required.
- Passion for customer service and providing an exceptional product to elevate the guest experience.
- Detail-orientated, driven self-motivator with strong work ethic to get the job done.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to work productively in an unstructured environment with frequent interruptions.
- Excellent organizational and time management skills.
- Knowledge of ticketing software (Paciolan highly desired), Box Office management, and technological trends is a plus.
- Excellent computer and data manipulation skills, including Microsoft Office and intermediate to advanced Excel skills highly desired.
- Flexible work schedule with the ability to work nights, weekends, and holidays is required.
Strengthened by our Differences. United to Make a Difference.:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Vaccination Statement:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
EEO:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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