• Coach, lead and motivate branch employees to recognize and offer members the products and services that will enhance their financial well-being. Promote participation in cross sales of products and services, including referrals to mortgage, business lending and Retirement and Investment Services; provide training where applicable. Meets with employees regularly on an individual and group basis to establish and reinforce sales/service goals.
• Works directly with members and representatives of associated industries within our Field of Membership (i.e., SEG's, Community served) to evaluate and promote improved and expanded services in area. Participates in community activities and joins local organizations to promote and market the branch and Scott Credit Union.
• Develops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service delivery.
• Directs preparation of appropriate branch accounting records. Recommends budgets to management relative to the physical, human resource, and other costs of the branch operation.
• Successfully drives results to attain branch goals in savings, lending, account relationships, transactions, profitability and cross-sell ratios.
• Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress and provides feedback.
• Ensures timeliness and accuracy of branch reporting and assigned tasks. Review and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities
• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution. Ensure expectations are met for member service satisfaction results.
• Ensures that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
• Ensures that all branch staff is performing their responsibilities with full knowledge and practice of compliance regulations, internal controls and security procedures.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
• Performs other branch employees’ duties as needed.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to; training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, seeking Management’s assistance when necessary; attending Supervisory meetings as well as any ongoing training sessions and communicate new information to the branch staff.

Work Schedule:

Full Time Position - Monday - Saturday
Saturday as Scheduled
Varied hours and schedule depending on operational needs.

Location:

Mascoutah, IL; However, work location may change according to SCU staffing needs.