Job description

​​ResQ was founded with a mission to empower restaurant operators and service providers to build better-managed businesses. As a first step towards this mission, we have built a marketplace platform that helps restaurants manage and control all their repair and maintenance operations, empowering them to focus on their guest experiences and unleash their full potential.

Repair and maintenance are the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, and track progress and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture backed by top-tier global VCs - and we are just getting started. We believe magic happens when you bring highly effective people together to solve tough problems and achieve great outcomes. If you are looking for a talented mission-driven team that is continuously learning and iterating, and drawn to solve challenging problems with a people-first mindset, we'd like to meet you!

What you will do

We are looking for a Restaurant Brand Ambassador who will play a pivotal role in bringing restaurant facilities, equipment, and all warranty information onto the ResQ platform, setting our customers up for long-term success. You will be compensated at a rate of $80 for every restaurant you onboard (1-1:30 hours of work). This is a part-time position that allows you to work when it’s convenient for you!

As a Restaurant Brand Ambassador at ResQ you will be contributing in the following areas:

• Travel to local restaurants: You will be responsible for visiting restaurants and adding the ResQ barcode to kitchen equipment. It’s that easy!
• Training Staff: You will be training staff on-site on how to use the platform and placing their first work order together!
• Professional attitude: You demonstrate a professional attitude when interacting with restaurants, the operators, and customers on-site. As the face of ResQ, you’ll represent you’ll deliver ‘WOW’ experiences at every restaurant you onboard.
• Attention to detail: Detail matters and you invest the time upfront to make sure you get it right the first time and aren’t afraid to ask questions if there’s something you’re unsure of.

About you

• A willingness to travel throughout your city
• Looking for a flexible schedule
• You are comfortable working in, and around, multiple restaurants, every day.
• Must be tech-savvy and feel comfortable using a smartphone to navigate through our app
• You have a high level of comfort communicating with senior restaurant executives, owners, restaurant staff and vendors - our customers and vendors are busy running their businesses and you should be comfortable dealing with them
• You take Extreme Ownership in everything you do - it's one of our core operating principles
• You are not shy or afraid to take on new challenges, in fact, you find yourself looking for them
• You are open to transparent feedback as we encourage open dialogue and provide candid feedback to help each other succeed
• You have a deep level of empathy towards people and are genuinely interested in understanding others' problems
• Experience in the restaurant industry would be considered an asset
• Although not mandatory, it would be great if you had access to a vehicle

What we offer:

• Flexible work schedule with no time commitment
• A chance to be a part of a fast-growing industry
• An opportunity to earn an additional incentive for referral leads

Our Core Values

Persevere with passion

We are united by our mission and persevere to bring our vision to reality. We exhibit positivity and enthusiasm every day to achieve our goals. We are brave to challenge norms and knock down walls.

Uplift people

We care deeply about people and serve with empathy and humility. We work together as a team, celebrate our differences, and measure our success as a group.

Deliver 'WOW' experiences

We are obsessed with setting new standards and going above and beyond what's expected. We work hard to make an emotional impact in every interaction whether internally with our team members or externally with our customers and service partners.

Take extreme ownership

We are a team of owners. We sweat the details and own our outcomes, including our wins and failures. We cast no blame and make no excuses.

Be open

We are courageous to foster open and free dialogue. We strive to be transparent and constructive with each other and expect the best from everyone.

We are not your average company. Our team is built on diversity and our uniqueness is our strength. We value our entire team's backgrounds, experiences and perspectives. We thrive to be the best team players we can be and have fun while doing it.

ResQ is an equal-opportunity employer and value diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance.heartbeatsResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting started!

What you will do

We are looking for a Restaurant Onboarding Specialist who will play a pivotal role in onboarding and activating restaurants onto ResQ’s platform. You will play a pivotal role in ResQs expansion in the Chicago market. You will be the first face of ResQ, and will be responsible for ensuring that all customers within the market are onboarded properly and are set up for success.

As a Restaurant Onboarding Specialist at ResQ you will be contributing in the following areas:

• Tracking and Achieving Targets: You are highly metrics-driven and will work closely with the sales and operations teams to over achieve your targets. You will proactively work to remove obstacles and enable forward momentum and progress.
• Professional Attitude: You demonstrate a professional attitude when interacting with restaurants, the operators, and customers on-site
• Organized & Process Oriented: You tackle ambiguity through process building, and you take joy in making your work more efficient
• Attention to detail: Detail matters and you invest the time upfront to make sure you get it right the first time

About you

• You must have an unrestricted driver's license and valid passport.
• A willingness to travel up to 50% across the US
• Willing to have flexible schedule (some nights or weekends, to be made up in Lieu days)
• You have 1-2 years of experience in a fast-paced, professional environment, like a restaurant, or operations role
• You are comfortable working in, and around, multiple restaurants, every day.
• You have a high level of comfort communicating with senior restaurant executives, owners, restaurant staff and vendors - our customers and vendors are busy running their businesses and you should be comfortable dealing with them
• You take Extreme Ownership in everything you do - it's one of our core operating principles
• You are not shy or afraid to take on new challenges, in fact you find yourself looking for them
• You are open to transparent feedback as we encourage open dialogue and provide candid feedback to help each other succeed
• You have a deep level of empathy towards people and are genuinely interested in understanding others' problems
• You have a data and metric driven mindset with an unwavering dedication towards achieving your and company's targets
• You are an ambitious top performer with a "never give up" attitude
• Experience in the restaurant industry or technology marketplaces considered an asset

Why ResQ may not be the right place for you:

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do. To learn more about why ResQ may not be the right place for you, click here.

Perks and Offerings

We believe in taking care of each other and being able to offer several benefits to help support our team to be their best selves. If you want to learn more about what you'll enjoy at ResQ as a Full-Time Employee, visit our Perks and Offerings page!

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Job Type: Part-time

Salary: $80.00 per hour

Schedule:

• Self-determined schedule
• Weekend availability

Work Location: On the road

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