Job Title: Snowsports Front Desk Agent

Job Code: 618

Department: Snowsports

Reports To: 632 Snowsports Assistant Manager

FLSA Status: Seasonally Exempt

Date Updated: 04/11/2018

This job description shall not be construed as a contract for employment. Burke Mountain is an at-will employer.

SUMMARY To be knowledgeable of Snow Sports' products and to aid the guest/school group in booking lessons.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

Timeliness and attendance.

Excellent communication skills and guest services.

Willingness to learn about and be knowledgeable in ski/ride programming.

Coordination of lesson bookings with on-snow staff.

Computer proficiency.

Other duties as assigned, which could be directly related or unrelated to original position.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read & comprehend simple instructions, short correspondence, & memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one & small group situations to customers, clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Basic computer skills are necessary. Knowledge in Microsoft Word/Excel and Siriusware a plus.

OTHER SKILLS & ABILITIES

Must be able to multi-task and coordinate group work as well as work solo.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to sit and may occasionally be required to climb or balance, stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job , the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

RESORT CONDITIONS

This is a Winter Resort Area. It requires that work venues are varied, and in many cases, include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.

Brand: Burke Mountain Resort
Address: 223 Sherburne Lodge Rd East Burke, VT - 05832
Property Description: Burke Mountain Resort
Property Number: 380