Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
Outcomes and Activities:
- This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
- Gather requirements from business users and record them clearly in a format useful to developers and test analyst.
- Work collaboratively with PMO, Product, Stakeholders and IT team member to achieve objectives.
- Maintain application backlog that clearly describes tasks. Keep the backlog clean.
- Partner with developers to achieve great application performance.
- Test new features and code to be sure they meet business requirements.
- Show insight; know your application design & data; offer simple, working solutions.
- Analyses the risk and impact to the business.
- Recognizes risks early and escalates in a timely manner.
- Apply team coding, documenting and testing standards and recommend process improvement.
- Recognize upstream and downstream impacts; communicate effectively both verbally and in writing.
- Understand the business process your application supports.
- Improve your application and team processes.
- Decrease incidents and increase up-time of your application.
Competencies: The following items detail how you will be successful in this role.
- Elicitation Techniques: Engage PMO, Product and stakeholders from multiple departments to build a shared understanding of the opportunity.
- Facilitation Techniques: Organize, support and/or conduct workshops, meetings, presentations specific to the objectives of each, problem to be solve, and needs of the audience.
- Impact Analysis: Understand the rationale behind and how changes impact the enterprise and/or applications and across the technical ecosystem.
- Requirements Management: Plan, execute, monitor, and control any or all of the work associated with requirements elicitation and collaboration, requirements analysis and design, and requirements life cycle management.
- Solution Design: Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective. Ability to identify missing or ambiguous requirements. Ability to design at both high and low levels of abstraction, understand complex requirements and translate into understandable solutions. Ability to accurately estimate based on requirements.
- Technical Domain: Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.
Requirements:
- Bachelor's Degree or equivalent experience
- Minimum of 2-year experience in Business Analyst or related role
- Excellent oral and written communications skills
- Experience documenting user requirements
- QA Testing experience
- Willingness to participate in an on-call rotation
Preferred Experience:
- Experience with System Development Life Cycle (SDLC)
- Project management experience, PMP Certification
- Minimum of 1-year experience supporting a web application as a business/quality/functional analyst
- Basic knowledge of web technology
- Ability to query a database (SQL / PLSQL)
- Basic understanding of Java technologies
- Testing certifications
- Knowledge of testing tools such as JIRA / Service Now
- Respond promptly and effectively to problems, projects, and tasks
- Be organized, with ability to multi-task and prioritize multiple requests
- Convey complex information in a timely and easily understood way to all levels of the organization
- Demonstrate insight; make recommendations as opportunities arise
- Be self-driven, motivated to help, and able to perform with moderate supervision
- Maintain customer focus; keep the customer’s and company’s best interest in mind
- Work well with abstract concepts. Be analytical. Solve problems
Targeted Compensation: $76,000 - $88,500 + an annual bonus plan
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
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Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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