Under minimal supervision, provides coordinating services, keeps official records, and executes administrative policies determined by or in conjunction with other officials, within area of assigned responsibility.

Manages designated area email through triage system to properly address or refer to the correct individual or department in a timely manner.

Parking permit processing to include permit configurations, permit sales, permit returns, and physical permit inventory maintenance.

Determines work procedures, prepares work schedules, and expedites workflow; studies and standardizes procedures to improve workflow efficiency of subordinates.

Develops policies and procedures relating to the department; obtains management approval when appropriate.

Function with a high degree of autonomy, exercises independent judgment, and provides leadership and coordination for the designated area.

Manages and maintains physical and electronic filing for the department including correspondence, reports and logs.

Assists in the implementation of goals, policies, priorities, and procedures; communicates and coordinates policies, practices, and procedures with department managers.

Collaborates with internal and external partners to fulfill departmental processes and objectives.

Oversees Event Parking module, reviewing, approving, and suggesting parking accommodations to meet event needs.

Receives customers’ complaint and resolves complaints when possible.

Ensure customer service excellence and quality assurance.

Develop and implement training resources for staff for the designated area.

Assists with special projects, as needed.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education required: Bachelor’s degree from four-year college or university within area of assigned responsibility.

Minimum Experience required: Two years related experience to the statement of duties and responsibilities; or equivalent combination of education and experience.

Ability to provide and receive feedback effectively.

Supervisory experience.

Microsoft Office product suite proficiency, including creating and maintaining reports or dashboards.

Previous experience with T2 Flexport system or SAP Crystal Reports.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level for this work environment is usually moderate.

In keeping with its Access and Excellence mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.