Description/Job Summary

About Us:

Selene Holdings, LLC is one of the top residential mortgage companies uniquely positioned to customize loan servicing options for each homeowner. We have separate Title and Diligence businesses that enable us to provide comprehensive services to our partners and customers. Since launching in 2007, we passionately work to provide creative loan resolution strategies designed to preserve homeownership. With the power of Pretium behind us we are positioned for continued expansion and growth. Join us on our mission to transform mortgage servicing and help preserve home ownership throughout the United States.

Position Summary: The Business Process Improvement Analyst will lead the development of process analytics, key performance indicators and business process management methodologies. This position will act as primary lead and interface between various stakeholders from multiple business, project management, technology services, architecture, and data services teams. This person is expected to draw from Lean Six Sigma/Six Sigma experience or similar expertise to define, measure, analyze, improve, and develop control processes for change management and process improvement engagements across the broader organization.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Analyzes problems and designs process improvement solutions
• Selects, collects, and analyzes data to find root causes of performance issues
• Assesses process designs for gaps, non-value-added steps, and other impediments to efficient operation
• Summarizes analysis to report on key improvement opportunities to use for future state solution design
• Designs and develops process improvement solutions
• Creates process maps, SOPs, and other solutions design documentation
• Creates metrics to track benefits of improvement implementations
• Performs change management activities including developing and delivering training and communications to support transition of improvement project changes
• Maintains progress and provides visibility into project activities to complete deliverables on time
• Runs meetings with project teams to communicate deadlines and identify issues and risks
• Maintains and communicates project plan progress, issues, and risks
• Reports status and escalates issues to leadership

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Strong verbal and written communication skills
• Ability to work in a team environment
• Strong customer-service orientation
• Ability to use good judgment

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
• Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
• Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education / Experience: High school diploma or general education degree (GED) required. Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university preferred. Four to ten years' related experience and/or training required, five or more years of experience in business related process analysis is strongly preferred. A strong background in statistical analysis, process life cycle methodologies, (Six Sigma, Lean Six Sigma, Agile), familiarity with process improvement software (ARIS or similar systems), multi project management, and strong facilitations skills are also preferred. Experience with developing governance documentation (Charters, Scope Documents, Project Plans, Issue Logs, Status Reports, Risk Management Plans etc.) is preferred. Knowledge of loss mitigation, bankruptcy and foreclosure loan servicing, borrower contact strategies, and overall loan administration functions throughout the cycle of a loan is preferred.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred.

Travel: Some travel may be required.

Why Selene?

Selene Holdings, LLC is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Holdings, LLC reserves the right to amend and change responsibilities to meet business and organizational needs.