Essential Job Functions

• Oversees, plans, and designs highly complex business processes and makes recommendations to improve and support business activities.
• Analyzes and documents client's complex business requirements and processes; constructs conceptual data and process models, including data dictionaries and volume estimates to communicate requirements.
• Performs the function of a lead in creating complex test case scenarios for testing and/or monitoring the testing of business applications to verify that client requirements are incorporated into the system design.
• Function as a lead and provides input into the development and modification of systems to meet client needs.
• Coordinates and facilitates meetings with clients on larger accounts to gather and document requirements and explore complex solutions.
• Coordinates business analyst tasks on information technology projects and provide project team member guidance/support throughout the project life cycle. Provides work guidance and mentoring to less experienced personnel.
• Participates and provides expertise in technical reviews and inspections to verify the implementation of 'intent of change' through the entire project.
• Provides time estimates for project related tasks.
• Creates and maintains the architecture for highly complex business process domains to ensure alignment with the organization's technology priorities.
• Utilize service management/ticketing/queuing tools (such as ServiceNow) to track incidents and resolutions.
• Financial management
• Demonstrates extensive abilities and/or a proven record of success as a team leader in guiding application development and delivery/service teams in the following areas:
  • Managing development projects and all technical operational aspects for a specific business area’s application.
  • Managing a portfolio of development and operations teams along with managing the technical support for the business applications.
  • Managing delivery of services and financial cost recovery for specific business sponsors.
  • Managing Service Level Agreements (SLA) with external and internal resources and quality/acceptance of deliverables including customer relations, problem management, vendor management and financial management of the service they represent.
  • Operating with some independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility.
  • Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area.
  • Managing teams in a rapidly changing environment including performance management, coaching for development, and resource assignment.
  • Building relationships with business stakeholders throughout the organization to influence them to take action to drive progress.
  • Contributing to and/or facilitating security reviews, release management, capacity planning, infrastructure change scheduling, etc.; and,
  • Coaching technical team members to increase business acumen including the ability to effectively communicate.
• Ideal candidate must be knowledgeable in SAP including S4Hana, Success Factors, etc. and have experience with G&A functionality.
• This role will collaborate with Gainwell’s new SAP COE teams and the business leaders.