Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 9589
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than 34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world. Learn more online, on USTA Today or on TwitterInstagram, Facebook, YouTube or LinkedIn.

UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.

Posting End Date

Applications will be accepted through 11:59 PM CDT on 03/17/2023. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary

Salary Range: Up to $62,000 annualized, commensurate with education, experience and qualifications.

Hours per Week

Exempt Position: 40 hours per week.

Required Application Materials

• Resume is required.
• Cover Letter is preferred.

Essential Functions

Function: The Business Relationship Manager's role is to elicit, analyze, specify and validate the business needs of stakeholders, customers or end users. Additionally, the Business Relationship Manager's role focuses to evolve culture, build partnerships, and drive value to satisfy and elevate our organizational purpose.

Scope: Responsibilities include interviewing, gathering and compiling user requirements to understand the technology solutions needed. Partner with clients to make well informed technology decisions and ensure UTS understands the client's business requirements.

Typical:

Periodic:



Required Qualifications

• Bachelor's Degree from an accredited institution and three years of related work experience in Customer Service. Additional experience may substitute for education on a year-for-year basis.
• Experience working in a large, complex and customer-focused service delivery environment, in support of business strategy.
• Experience championing organizational change, leading initiatives, products, services, or interactions.
• Strong customer service orientation.
• Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
• Strong humility, listening, creativity, and problem-solving skills.
• Thorough high-level understanding of IT services and technologies in use.
• Ability to understand client's major business activities and processes.
• Understanding of industry trends and competition.
• Demonstrated knowledge of core IT business processes, operations and strategic use of technology to optimize business objectives.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of personal computers, Microsoft Office and standard office equipment.
• Criminal background check (CBC).

Preferred Qualifications

• Bachelor's degree from an accredited institution in business administration, computer science, information technology, information systems or related field.
• Business Relationship Manager Professional Certification (BRMP) and Certified Business Relationship Manager (CBRM) desirable.
• ITIL v4 Certification.
• Two years of employment at the University of Texas at San Antonio (UTSA).
• Three years of related work experience in Information Technology.

Working Conditions

Working Conditions:

• General office environment.
• Occasional weekend and evening hours required.

This position is Hybrid-Occasionally: Primarily works remotely, but may work on campus on an infrequent basis (approximately four days or less per month). Travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

EO/AA Statement

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.