Job description

GENERAL FUNCTIONS

Under the direction of the Membership Director and in accordance with Association policies, the Business Services Representative is responsible for providing exceptional customer service to current and potential members in harmony with the mission statement and policies of the YMCA of Greater Waukesha County.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Learn and correctly utilize Daxko to accurately process member applications, terminations, renewals, class registrations, payment, and all other necessary membership and program forms.
• Answer telephone in a professional manner on or before the third ring, provide accurate information, and transfer calls as necessary.
• Effectively and accurately communicate membership and program information. Utilize resources including program guides and newsletters. Be comfortable asking questions of peers and supervisor.
• Deal with member related questions, concerns, and problems as necessary.
• Display proper cash handling practices and balance cash receipts at the end of each shift.
• Possess knowledge of emergency procedures as they relate to calling 911, informing building supervisor and/or Manager on Duty of weather, medical, or facility emergencies, and performing related functions as required by emergency staff.
• Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
• Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules, and other regulations.
• At the discretion of the Business Services Director, attend staff meetings, workshops, and seminars to increase knowledge and skill.
• Work all scheduled shifts, including evenings and weekends.
• Perform all other duties as assigned by supervisor.
• Employees are held responsible for all duties of the job.

Experience and Skills

EDUCATION AND/OR EXPERIENCE

This position requires an enthusiastic, discreet individual who can relate well to members and program participants in person or by telephone. In addition, the position requires good organizational, oral, and written skills. Public relations and customer service skills are essential. Must be self-motivated, demonstrate decision-making skills, require minimal supervision, and work well with members and staff. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.

This position requires an individual who is available to fill shifts from 4:00 PM to 7:00 PM and/or weekends.

Job Type: Part-time

Pay: $10.00 - $11.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Greenfield, WI: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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