Cafe & PJ's Coffee Manager

Morrison Healthcare @ Ochsner Medical Center in Kenner

Full Time

Kenner, LA 70065

From $45,000 a year

Posted

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Job description

Job Title: Retail Manager

Sector(s): Healthcare

Job Code(s):

Reports To: Director Food & Nutrition Services

FLSA Status: Exempt

Summary: Responsible to directretail operation(s) in accordance with Corporate and Contractual guidelines. Responsible for appearance of operation, maintaining staffing levels and cash management.

Supervisory Responsibilities: Retail Food Service Staff

Essential Functions and Responsibilities:

Directs staff to provide scheduled retail services in accordance with corporate policies, and presentation standards.

Trains staff in customer service, proper portioning, cashier skills as well as safety and sanitation.

Interacts frequently with customers to determine satisfaction level and provide Service Recovery if necessary.

Implements Corporate programs (i.e. Balanced Choice, Quarterly Seasonal Menus, etc,) as directed by DFNS and/or RDO.

Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds.

Interacts daily with Production Manager and/or Executive Chef to assist in production planning and reduce waste, therefore reducing costs.

Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadline.

Complies with federal, state and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits.

Maintains a clean, sanitary working environment.

Complies with regulatory agencies, including federal, state, and JCAHO as evidenced by successful completion of surveys with no deficiencies.

Follows facility and department infection control policies and procedures.

Adheres to facility confidentiality, HIPAA and patient rights policies.

Visits patients on an assigned nursing unit or area and helps ensure that every patient is visited by a member of the management or professional team at least once during their hospital stay.

Ensures staff assists in achieving stated customer satisfaction goals.

Follows facility, department, Morrison, and Compass safety policies and procedures to include occurrence reporting.

Wears name tag identification and is aware of role in minimizing security incidents.

Follows the facility’s protocols for Hazardous Materials and Waste Program.

Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate.

Adheres to Life Safety Program and participates in fire drills as appropriate.

Responds to utility failures per Department policy and adheres to Lock-out/Tag-out policies as appropriate.

Communicates effectively with all team members, patients and families through conferences, individual consultation and committee participation. This includes telephone, written, and electronic communication.

Participates and attends departmental meetings, staff development, and professional programs, as appropriate.

Participates in meetings where department goals are established and implements assigned action plan to achieve expected outcomes.

Reads and complies with all policies and procedures of Morrison and Compass as appropriate.

Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.

Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

Performs other tasks that may be assigned.

Qualifications:

Education and Experience:

Culinary Arts Degree from a recognized Culinary school (i.e. CIA, Johnson and Wales) or BS Degree – Hospitality Management Seven (5) years of progressive food service management experience may be substituted for a degree.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of facility. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications:

Certificates, Licenses, Registrations: ServSafe certified within one (1) year of date of hire.

Physical Demands: The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described below are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technical developments)

Job Types: Full-time, Part-time

Pay: From $45,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off

Experience level:

2 years

Restaurant type:

Bakery
Café
Casual dining restaurant
Coffee shop
Fast casual restaurant
Fine dining restaurant
Quick service & fast food restaurant

Shift:

10 hour shift
8 hour shift
Day shift
Morning shift

Weekly day range:

Monday to Friday
No weekends

Work Location: In person

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Cafe & PJ's Coffee Manager

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