Job description

JOB ID: MBO-CCA220520

Full-time position(s) exist at Mercer-Bucks Orthopaedics, PC, a premier subspecialty-oriented orthopedic group with offices in Langhorne, Pennsylvania and Lawrenceville, Hamilton, Marlton, and Princeton, New Jersey. Call Center Agent answers incoming calls and schedules office visit appointments, provides information to new patients, and routes and dispatches incoming phone calls to the appropriate party. This role can be located wither in Langhorne, PA or in Hamilton, NJ.

Qualifications:

• High school diploma required
• College education or trade school preferred
• Minimum two years experience working in a physician practice scheduling appointments.
• Prior call center experience helpful.
• Computer literate, with advanced keyboard skills
• Ability to work with patients and make them feel comfortable
• Pleasant and professional demeanor on telephone
• Strong written and verbal communication skills
• Reliable and highly motivated
• Bilingual/multilingual skills preferred

Essential Duties:

• Answers incoming calls and handles and routes calls to appropriate parties within the company
• Takes messages and creates tasks within the computerized system and sends to appropriate parties.
• Speaks with all new and established patients and schedules office appointments
• Using a telephone headset and computerized appointment scheduling program, schedules all patient appointments, according to physician-specified protocols
• Pulls messages off the voice mail system from patients who wish to schedule appointments
• Prospectively informs all new and established patients about the practice’s payment at the time of service policy, and ensures they understand they are to arrive with their referral form, x-rays, etc.
• Informs patients of financial responsibility if practice is not on the patient’s insurance plan
• Informs patients of the information needed by the Pre-Registration Coordinator; asks patient what is the best time to get a hold of him/her for pre-registration
• Emails, mails, or faxes registration information to new patients.
• Re-schedules all patients when the physician has to cancel office hours
• Runs daily appointment schedules for all areas of the practice
• Maintains patient confidentiality and adheres to HIPAA and other compliance regulations
• Attends continuing education courses as requested
• Attends all regular staff meetings
• Completes all other duties as assigned by the Scheduling Manager, VP of Operations, or CEO.

MBO offers excellent compensation and benefits for the right candidate.

MBO is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Visit our website at www.mbortho.com

Work Remotely

• No

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Most employees are fully vaccinated. Office rotation is in place to minimize number of employees physically in the office. We follow the guidelines as provided by the authorities. Distancing protocols are followed. Periodic deep cleaning performed.

Ability to commute/relocate:

• Trenton, NJ 08691: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Medical Office Appointment Scheduling: 2 years (Preferred)
• Computer/Keyboarding: 2 years (Required)
• Call Center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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