Job description
Our Company:
In a world were 'Social Media Likes' hold a ton of weight - we found that our clients were lacking the personal interaction with customers. We wanted to create something that was the solution, the bridge between advertising and actually creating those end users or new customers! With new social media companies launching everyday - we needed to stand out.
We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
Schedule:
Monday to Friday
Salary:
$20-$27 per hour
Responsibility:
- Receiving or making a high volume of calls from or to customers.
- Striving to achieve first call resolution and maintain the quality of service provided by the call center.
- Responding efficiently to customers and creating a positive experience.
- Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
- Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
Required Experience:
- Proficiency with computers, especially with regards to CRM software.
- Ability to resolve conflict and diffuse tension.
- Strong time management skills.
From: Rox
Benefits:
- Paid time off (PTO)
- Retirement plan benefits.
- Flexible work schedule.
- Dental insurance.
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