Job description
Business Hours: 7 Days a week: 7:00am-9:00pm with weekend flexibility, hours may change based on the needs of the company.
Ace Solves it All is Central Florida's # 1 Service and Repair Company Performing Electrical, Plumbing and Air Conditioning servicing all over Central Florida. We need to hire more skilled Dispatchers to schedule and dispatch our Tech's all-over Central Florida. We also need to add additional CSRs for our team. Experience with Service Titan Software a plus but we will train the right people. This position requires being able to multitask as it must make the day profitable.
In this position, you will be:
- Contacting customers to ensure they are available for the technician to come to their home
- Communicating with, supporting, and dispatching our technicians to all their jobs
- Using your creative thinking & teamwork skills to ensure all your customers are taken care of each day
- Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers
- Prioritize the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving.
- Demonstrate ownership in work ethics.
- Update customers throughout the day on the technician s progress.
- Conduct follow-up calls upon driver s departures with customers
- Electric, HVAC, and plumbing experience is a PLUS
- Service Titan knowledge is a PLUS
The right candidate will meet the following requirements:
- Outstanding communication, diligence, and organizational skills
- Solution oriented with the ability to remain patient and empathetic
- Able to analyze a situation quickly and prioritize based on company guidelines
- Strong, applicable knowledge of Microsoft Office programs such as Outlook, Word, and Excel
- Available to work evenings, On-call, and weekends
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