• Assist/guide personnel with step-by-step computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem.
• Evaluate, install and/or repair problems with computer hardware, software, and peripheral equipment.
• Monitor and track IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
• Maintain/monitor inventory of computer/software supplies, order supplies with a purchase requisition with supervisory approval.
• Assist other IT personnel with their job responsibilities as necessary.
• Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking, continuing education workshops and webinars.
• Perform job responsibilities with professionalism and courtesy, excellent customer & personal service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Assist in the development of training materials and procedures, or train users in the proper use of hardware or software.
• Provide scheduled after hours on-call support for customers.

• A+ or Network+ Certificate
• Associate’s Degree in Management Information Systems, Computer Science, or related field and two years of related experience. Degree may be substituted for experience on a year-to-year basis.
• Ability to sit/stand for prolonged periods of time; confined to workstation.
• Ability to lift objects up to 50 lbs.
• Climbing, stooping, bending, kneeling, crouching or crawling.
• Pulling or pushing.
• Prolonged use of video display terminals.
• Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
• Ability to Id and distinguish colors.
• Irregular work hours.
• Intense concentration with few opportunities for break.
• Frequent travel from primary place of work.
• Unpredictable deadlines or demands for work product.
• Reach/relocate items above shoulder.
• Working around machinery
• Exposure to extreme cold, humidity or hot temperatures; working outside.
• Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
• Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology.
• Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

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