Call Center- Radiology Central Scheduling Representative - Hybrid Schedule - 2-3 days work from home
Job description
One of CT's largest medical facilities, Stamford Health, is looking for an experienced Central Scheduling Representative to join the team.
* Must be Flexible *
This is a Hybrid Full Time Call Center Position working 2-3 days from home and in office after successful completion of probation.
Hours: Mon - Fri between the hours of 8am-7pm
Saturday optional for overtime.
Inbound and outbound calls.
JOB SUMMARY:
The Radiology Central Scheduling Representative will schedule Imaging and/or Breast exams in a centralized environment via incoming and/or outgoing calls.
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
- Utilize scheduling guidelines/protocols to handle incoming and/or outgoing calls to accurately schedule Radiology Imaging and/or Breast exams.
- Utilize Stamford Health’s tools to enter patient information, verify insurance and assist the caller with their request.
- Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet Radiology monthly budgeted volume goals.
- Demonstrate behavior consistent with Stamford Health’s mission, vision, goals, objectives, and patient care philosophy.
- Demonstrate regular, consistent, and punctual attendance.
- Perform other duties as assigned.
Required Skills
MANUAL SKILLS:
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e., typing on computer keyboard, use of a headset).
Required Experience
Education and Experience
- A High School diploma or an equivalent is required.
- Call Center experience is preferred, but not required.
- Relevant 1- 2 years of experience working in a customer service setting
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