Job description

Ignite Your Passion for Service: Seeking a Bold Career Move in Customer Service? Probe North America LLC is hiring Digital Call Center Specialists to join our new call center team. As a Digital Call Center Specialist, you'll be the face of Probe CX's client in the North American market, providing world-class customer service to our valued customers.

We are seeking enthusiastic individuals to join our dynamic team as Digital Call Center Specialists. If you are outgoing, fun-loving, have a friendly demeanor, and have at least 1 year of call center experience, this might be the PERFECT opportunity for you!

Your Key Responsibilites:

• Responding to customer service inquiries
• Updating customer accounts with appropriate notes and details
• Escalating critical issues to team leaders when required
• Ensuring the communication flow process is followed as per the QA guidelines

What We Need From You:

• At least 18 years of age with a high school diploma
• Able to pass a employment, criminal and credit background checks
• Available Monday through Friday 40+ hours a week.
• Able to sit for extended periods of time
• Excellent customer service knowledge and skills
• Problem solving and conflict resolution skills
• Excellent written and oral communication skills
• Ability to collaborate and build relationships
• Efficient and accurate typing ability (minimum 40 WPM)
• Attention to detail

What We Would Like to Offer You:

• Salary: $15.34 per hour
• Full-time employment
• Start Dates: Mid-June 2023
• Work on-site at a new, lively and engaging call center in Lewisville, TX.

The Probe Experience:

At Probe North America LLC, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Our headquarters are located in Australia, but after great success in other overseas markets like New Zealand and Philippines, we are opening our first US call center in Texas.

Job Type: Full-time

Pay: $15.34 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lewisville, TX 75067: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Call center (Required)
• Customer service (Required)

Work Location: In person

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