Sun East is offering a SIGN ON BONUS of $1,000 for new hires! (paid in increments over the first year of hire, less regular tax withholding)

Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of "people helping people"? If so, please read on!

Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!

ABOUT SUN EAST FEDERAL CREDIT UNION

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Responsibilities

Under the general supervision of the Call Center Manager, professionally answer incoming and conduct outgoing calls regarding member accounts, transactions, and automated services using a consultative approach to uncover needs that lead to the sale of Sun East products. Puts the member and fellow employees first - every day - exemplifying Sun East's Mission and Values in all that you do.

JOB SPECIFIC DUTIES

• Educate members on the benefits and features of Sun East Electronic Products, Automated Services, and Plastics offerings.
• Demonstrates an understanding of IRA key terms and requirements
• Responds to IRA questions thoroughly and accurately
• Provides appropriate IRA forms, paperwork, and directions for handling
• Processes checks for withdrawal, requests for account transfers/verify funds, and places stop payments.
• Process Debit Card/ATM card orders/reorders, research account related issues/problems transactions using Star Station and Evolve.
• Handles requests for check copies, statement copies, and wire transfers.
• Processes requests for checkbook orders, address and payroll changes.
• Retrieves department emails and voice mail messages answering or resolving the interaction.
• Quotes present rates on all deposit and loan products.
• Responds to loan questions and problems, by providing the status of loan applications, calculating loan payments, and handling car value inquiries.
• Responds to member questions by providing necessary paperwork regarding fraudulent and questionable activity.
• Connects members with the appropriate credit union representative when
• Communicates current marketing promotions.
• Resolves encoding errors for members.
• Answers MasterCard questions.
• Completes deposit verifications.
• Handles member requests for certificates and changes to certificates.
• Performs other related duties as assigned.

QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE

• High School Diploma or equivalent
• 1-3 years Call center and/or credit union/ banking and telemarketing experience preferred
• Knowledge of PCs, Mobile and Tablet Devices, along with general office equipment.
• Strong verbal communication skills, good reasoning ability and problem-solving skills.

TRAINING

All training required to be onsite.

WORK SCHEDULE

This position typically works Monday-Friday with two Saturday shifts a month. Hours vary with at least two evening shifts a week. Typical shifts include 7:45 am - 4:45 pm, 9:00 am - 6:00 pm, and 10:00 am - 7:00 pm on weekdays and 7:45 am - 1:00 pm on Saturdays.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Call Center Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!