Job description
Overview
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state: CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Responsibilities
This position has the option to work remote after onsite training at our Bothell Call Center location. We are offering up to a $3,000 Sign on Bonus (prorated by FTE - min 0.6 FTE required) with minimum one year payback agreement.
This position represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. This position also provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards.
Qualifications
We require:
Preferred:
Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. We're proud to share that Virginia Mason Medical Center was recognized among the Best Hospitals in Washington state by U.S. News & World Report. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state: CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Responsibilities
This position has the option to work remote after onsite training at our Bothell Call Center location. We are offering up to a $3,000 Sign on Bonus (prorated by FTE - min 0.6 FTE required) with minimum one year payback agreement.
This position represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. This position also provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards.
Qualifications
We require:
- Six months of office and/or call center, customer service or healthcare experience
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail required.
- Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software.
- Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions; ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature; proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding)
- Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
- Must excel in a team based environment with a positive attitude; be comfortable with ambiguity and have the ability to be flexible.
- Familiarity with medical terminology and proficient in Microsoft Office products.
Preferred:
- Previous call center, health care or customer service experience
- High School Diploma or GED
Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. We're proud to share that Virginia Mason Medical Center was recognized among the Best Hospitals in Washington state by U.S. News & World Report. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region's most prestigious experts and innovative treatments and technologies.
As a part of our organization, we currently offer the following additional benefits:
- Competitive starting wages (DOE) and training to grow within the company
- Paid holidays, vacation and sick time
- Medical/Dental/Vision Insurance plans
- Flexible health spending accounts: DCFSA and FSA
- Health Savings Account - (HSA) for use with the high deductible health plan
- Short and long term disability programs
- Employer paid life insurance
- 401a and 403b retirement programs
- Tuition Assistance for career growth and development
- Bright Horizons programs for additional support with children, pets, dependent adults, and household needs
- Employee Assistance Program (EAP) for you and your family
- Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
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