The Call Center Representative provides supports for a project by communicating directly with the customer/property owners. The employee will be responsible for sending letters, and calling customers regarding meter accessibility. The employee is also responsible for inputting data into excel as well as other systems. This position reports directly to the Project Manager.

• Duties include daily data entry of MAP tags.
• Daily review and issuance of letters to customers/property owners.
• Answering incoming and making outgoing customer calls, scheduling appointments, and summarizing cases/data for review by Legal.
• managing & responding to all incoming email correspondence from the “Obstructed Meter” Outlook mailbox.
• This department works with customers who have meters that are obstructed and inaccessible for BGE.
• Employee will be responsible for sending letters and calling customers regarding meter accessibility. Employee will work with the customers to set an appointment when BGE can come and look at the meter. If the customer is non-responsive, the employee will continue to follow up with the customer. If the customer does not respond, then service will be terminated.
• This is high volume work. Employee should excel in a high-volume environment.
• Attention to detail as well as strong verbal and written communication skills are required.
• Data entry is a large component of this role. 100% accuracy is expected.

Requirements:

• High school diploma or equivalent required
• Associates degree or higher preferred.
• High school diploma or equivalent required
• Associates degree or higher preferred.
• excellent attention to detail; ability to perform multiple tasks; ability to produce high quality, error-free work;
• ability to interpret/analyze customer data to determine next steps;
• working knowledge of Word – able to type at least 50 wpm;
• working knowledge of Excel – formulas, pivot tables;
• More than basic Excel skills - managing spreadsheet data, comparing data fields across 4 systems
• answering external customer calls, issuing email and US mail correspondence.