Call Center Scheduler, Call Center, (Novato), Full Time, Days
Job description
Call Center Scheduler, Call Center, (Novato), Full Time, Days
Novato, CA
ABOUT MARINHEALTH a UCSF Affiliate
Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.
WHAT WE OFFER
MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.
External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.
General Summary:
The Call Center/Scheduler greets patients verbally on the phone. Respond to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to insure that their health care is provided in the most effective and timely manner possible.
Compensation:
We have an excellent benefits package, such as medical/vision/dental insurance, generous PTO and paid holiday, 401(k) with company match, and more!
Essential Job Responsibilities:
- Proficiency in typing, filing and aptitude to learn office software
- Good verbal and writing skills and a strong sense of organization
- Team oriented with a strong belief in customer service
- Use EMR/EHR
- Use scanners, copiers and other office equipment
- Knowledge of proper telephone etiquette
- Ability to exercise initiative decision-making and problem solving
- Ability to manage multiple tasks in a busy clinical environment
- Ability to prioritize tasks and manage time efficiently
- Strong organization and verbal communication skills
- Maintain a positive environment, working with co-workers and customers within a diverse culture.
- The ability to work in a team environment
- The ability to work under pressure
- The ability to sit for long periods of time.
- Excellent attention to detail and multi-tasking ability
- Self-motivation to work under his/her own initiative.
Qualifications:
- High school diploma required; post-secondary education preferred.
- Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
- Previous customer service experience preferred.
- Electronic medical records experience preferred.
- Basic computer/keyboard knowledge.
- One year experience in providing customer service either via phone or in person focused on patient care experience
- Ability to type 60 wpm
MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.
Additional Information
- Department: 9242 - Network Call Center
- Job Schedule: Full Time - 40 hours/week
- Job Shift: Day
- Hours per Two-Week Period: 80
- Shift Hours: 8 Hour Shift
- Job Number: MHMN20 - 609
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