ARE YOU READY FOR A LASTING OPPORTUNITY WITH GROWTH POTENTIAL?

THERE'S A CATCH:

• YOU HAVE TO WANT TO BE A PART OF A FAST-PACED, SUCCESSFUL ENVIRONMENT
• YOU HAVE TO BE DEDICATED
• YOU HAVE TO BE RELIABLE

AND LAST BUT NOT LEAST: YOU HAVE TO BE PASSIONATE ABOUT WHAT YOU DO!
One Hour Heating and Air Conditioning is searching for a upbeat, positive, and engaging people who enjoy working in a call center atmosphere and are good at helping customers find solutions to their needs.

HERE ARE THE FACTS:

** COMMISSION, BONUSES AND OTHER INCENTIVES WILL BOOST YOUR HOURLY PAY!

• FULL TIME SCHEDULE W/ROTATING WEEKENDS

• YEAR ROUND, STEADY WORK

• FAMILY-OWNED COMPANY, YOUR’RE NOT JUST A NUMBER HERE!

• ABSOLUTE ROOM FOR GROWTH (WE HIRE FROM WITHIN!)

You are the very first point of contact with our customers and provide an experience that will leave a lasting impression. Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.

You will find that the culture at One Hour is that of a close-knit team. Our team members, from Service to Operations to Administration, all work together toward one main goal: to offer top-quality service to our customers.

All One Hour Staff Members enjoy benefits that include:

• Training and continuous growth support
• Medical / Dental / Vision / Critical Illness and Accident plans
• Short and long term disability
• 401k with Company Match
• Paid vacation and holiday time
• Referral bonus program
• Discount on all services

You don’t have to have direct experience in a call center environment, but you should be comfortable talking with current and potential customers via phone. Enthusiasm, confidence, and a willingness to serve is what you should posses and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In-house training is provided and support and guidance is never ending.

Inbound / Outbound Call Specialists are also responsible for:

• Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing

• Scheduling appointments with customers

• Contacting previous customers for renewal and prospective customers for new services

• Maintaining and ensuring accuracy of call details

Those qualified should:

• Have flexibility to work 5 days a week that includes weekend rotations. Our call center operates from 7am - 11pm, seven days a week.

• Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently

• Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus

• Be proficient working with various computer programs and have the aptitude to master our in-house CSR program, and have good typing skills

• Have a geographical knowledge of our service area and/or map reading skills

All Call Center Specialists are expected to to pass a pre-employment drug screen, as well as undergo a thorough background check.

Find out why we are one of the most sought after HVAC Service Firms in the area. You will be glad that you did!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.