Job description

About us:

Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently nine locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. All our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education.

Benefits:

After successful completion of a 90-day probationary period, Full Time employees will be eligible for the following benefits:

Paid Time Off & Paid Holidays

Medical, Dental & Vision

STD & LTD

401k & Profit Sharing

Job Summary:

Starting pay based on experience!

We are looking for an experienced Call Center Supervisor with proven results! If you are goal-oriented, customer service savvy and have the ability to drive success then this is the job for you!

The Call Center Supervisor leads, monitors, and supervises the Call Center team to achieve goals that contribute to the growth of the organization. The Call Center Supervisor will motivate and inspire their team by creating an environment that promotes positive communication and encourages a positive and productive team culture.

Duties/Responsibilities:

Leads and guides the Call Center team in the performance of duties

Participates in training new staff members and ongoing educational programs for the team.

Assists in prioritizing, scheduling, assigning and monitoring work to optimize service

Performs all functions of the Call Center Agent

Performs all functions of the Call Center Manager in absence of the Manager

Serves as subject matter expert and resource to the Call Center

Identifies, raises and shares process improvements and patient solutions

Liaison between Management and team members regarding questions related to procedural and process changes communicated through training, huddles and other collaboration tools

Uses procedures, policy manuals, knowledge base and other reference materials to assist in answering various general inquiries and issues

Assists with addressing and resolving complex patient inquiries and issues

Identifies unusual events or consistent problem areas and addresses with management

Suggests methods to simplify, enhance or update procedures

Compiles and analyzes statistics related to Call Center activities and reports on trends, determines potential causes and develops recommendations for process improvements

Other duties as assigned by Management

Qualifications:

Excellent verbal and written communication skills

Excellent customer service skills

Ability to interact with employees to establish a strong positive partnership

Excellent organizational skills and attention to detail

Ability to multi-task and function well in a high-paced and at times stressful environment.

Basic computer knowledge

COVID19 Vaccination or Proof of infection within past 90 days'

This is not a remote position

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Employees are required to have a COVID19 Vaccination or Proof of infection within past 90 days upon hire.

Ability to commute/relocate:

• Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary requirements?

Experience:

• Call Center Supervisor: 2 years (Required)

Work Location: One location

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