Job description

We are proud to offer an exceptional opportunity for a skilled and personable individual to join our team as a call centre agent. Our company culture is focused on collaboration, mutual respect, and creating a positive and supportive work environment.

As a call centre agent, you will work closely with colleagues to provide outstanding service to our customers. Your responsibilities will include answering questions, resolving complaints, and troubleshooting issues related to our products and services.

The key to success in this role will be your ability to listen attentively to clients, understand the reason for their call, and provide an accurate and efficient response. We are looking for someone who is customer-oriented, detail-focused, and highly effective, as well as courteous, dependable, knowledgeable, and adaptable.

Qualities we are looking for in successful candidates:

• Customer-oriented with a strong desire to provide exceptional service
• Detail-focused and able to accurately and efficiently handle customer inquiries
• Courteous, dependable, knowledgeable, and adaptable
• Excellent communication and interpersonal skills
• Ability to work well under pressure and in a fast-paced environment

Key daily responsibilities:

• Answering incoming calls and responding to customer inquiries
• Troubleshooting and resolving customer complaints and issues
• Providing accurate and efficient information to customers regarding products and services
• Maintaining accurate records of customer interactions and transactions
• Collaborating with colleagues to ensure customer satisfaction and retention

Job Type: Full-time

Salary: $19.00 - $20.56 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Orlando, FL 32803: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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