Job description
More Information about this Job: Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY The Call Taker Senior functions primarily as a call-taker telecommunicator and is responsible for receiving, recording, and effectively managing requests for ambulance transports from various sources. The Call Taker Senior receives a request via phone, radio, email, or fax and utilizes a Computer Aided Dispatch (CAD) system to input the information. This position is responsible for answering incoming emergency and non-emergency calls, triaging calls using Emergency Medical Dispatch procedures, and making outgoing calls updating customers on delays when necessary. ESSENTIAL FUNCTIONS/DUTIES
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
Physical Demands:
Mental Requirements:
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
REPORTING RELATIONSHIPS
Reports to: Communication Supervisor/Communication Manager
Interrelationships: Dispatch
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
- Demonstrate excellence in customer service skills with both internal and external customers.
- Willingness and flexibility to learn new tasks and procedures.
- Understands and adequately implements the concepts of Emergency Medical Dispatch when triaging calls as a minimum standard of care.
- Ability to maintain professionalism and a positive attitude in high stress situations.
- Ability to multitask in distracting situations when the room is busy and loud.
- Responsible and accountable for completeness and accuracy of inputting call intake information.
- Ability to learn and demonstrate thorough geographic knowledge of all service areas.
- Demonstrate good listening skills, problem solving, verbal and written communication with attention to detail.
- Follow up customer service calls where necessary. Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
- Perform other duties as assigned QUALIFICATIONS Experience: Education:
- High School diploma or equivalent Skills:
- Ability to type at least 35 words per minute
- Skilled in reading and writing Credentials/Licenses: | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
Physical Demands:
Mental Requirements:
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
- Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
- One Team - We respect each other and achieve together what no individual can alone.
- Innovation - We are driven to develop solutions that inspire progress.
- Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
- Ownership - We are accountable for what we do and take pride in how we do it.
- Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to: Communication Supervisor/Communication Manager
Interrelationships: Dispatch
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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