Camp Registrar - YMCA Camp Campbell Gard
Full Time
Hamilton, OH 45011
Posted
Job description
Title:
Camp Registrar
FLSA Status: Non-Exempt Starting Pay Rate: $10.00/hourly
Status: Part Time Department: Camp
Reports to: Business Services Administrator Revision Date: 1/9/2020
POSITION SUMMARY:
Under the direction of the Business Services Administrator and in accordance with the Christian mission and purpose of the Great Miami Valley (GMV) YMCA Association, the Camp Registrar is responsible for delivering high quality customer service to ensure that each child is registered properly, through computer data input, verbal communication, and handling of money transactions.
GREAT MIAMI VALLEY YMCA ASSOCIATION SUMMARY:
OUR MISSION: To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.
OUR IMPACT: To strengthen our community by providing opportunities to serve children, individuals, and families in a safe environment which encourages all to live healthy lives and to exhibit positive character values such as faith, caring, honesty, respect, and responsibility.
ESSENTIAL FUNCTIONS
- Serving as the primary receptionist for phone calls and all individuals who visit the office.
- Directing phone calls to the appropriate person.
- Welcoming parents, delivery personnel, staff candidates, vendors, and visitors to the camp office.
- Making phone calls to current camp families to encourage registration and calling prospective camp families to encourage and sell new registrations.
- Assist parents on the phone, in person, and via email with all registrations and questions pertaining to registration, payment arrangements, and all other inquiries.
- Learn and maintain proficiency in the use of CampBrain software, Microsoft Office, and other computer based programs used to manage registrations and group contracts.
- Work with business manager to process incoming payments.
- Attend staff meetings, maintain records of interactions, parent requests, and director requests.
- Record positive stories from parents about the impact camp had on their child.
- Accept criticism or complaints from parents or group representatives and direct those complaints to the appropriate staff member.
- Attend camp fairs to promote camp. These fairs sometimes fall on evenings and weekends.
- Be a productive and positive influence in overall culture of CCG.\\
YMCA LEADERSHIP COMPETENCIES:
Mission Advancement
: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness
: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth
: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
QUALIFICATIONS:
- Education: High school diploma or equivalent required.
- Willingness and ability to interact with people in a cheerful, energetic way for the duration of the shift.
- Willingness and ability to promote camp as a life changing experience for a child.
- Basic knowledge regarding use of a computer and willingness to learn CCG registration software and Office software.
- Ability to remain calm under pressure in a multi-tasking environment.
- Support the mission and brand of CCG and display positive and friendly attitude.
- Must be 18 years or older.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The incumbent is regularly required to stand and walk for long periods of time, to talk, hear and see, sit, run, lift and/or move up to 50 pounds, to climb and/or balance, stoop, kneel, crouch, crawl, to use hands to finger, handle, or feel objects, tools or controls.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The incumbent is regularly required to work under pressure and/or to work rapidly to meet deadlines.
- Work environment is typically spent indoors with normal noise levels with occasional outdoor activity and moderate to high noise levels.
Starting Pay Rate: $10.00.
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