Job description

About ROAM:

ROAM is a venture-backed outdoor hospitality company building a network of boutique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.

About this position:

We’re looking for candidates with guest services experience who want to continue their career in outdoor hospitality with a growing early-stage company.

This is a full-time travel position that requires an on-site presence at our properties. It’s an ideal situation for someone or a family living full-time in an RV, but we also have alternative housing options.

Our guest services ambassadors are responsible for front-line communication with our guests, issue troubleshooting and resolution, and assisting with the day-to-day operations of our properties.

The best candidates will:

• Be passionate about camping, RVing, outdoor recreation, and environmental conservation
• Care deeply about the customer experience and take pride in providing the best service possible to guests
• Be eager to get their foot in the door at a rapidly growing, eco-conscious outdoor hospitality company
• Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
• Love process efficiency and seek out opportunities to streamline and simplify our guest services work environment
• Have previous experience working and living as a “digital nomad”
• Be comfortable working at an early-stage company where change and innovation through is welcomed and embraced
• Intend on growing their career in the outdoor hospitality industry

Benefits:

• Salary range: 45-60k
• MacBook, iPhone, and AirPods provided
• Health Insurance
• Accommodations on ROAM properties.

Required:

• Full-time travel through the US on-site at our properties.

• Accurately read, understand, question, and contribute to standard operating procedures.

• Familiarity with using laptops and smartphones for communication

• Detail-oriented for accuracy of data and information

• Treat every guest like royalty.

• Ability to demonstrate empathy

• Effective critical thinking and decision-making skills

• Unequivocal drive for guest satisfaction

Description:

As a Guest Services Ambassador, you will be responsible for the following:

• 100% guest satisfaction is your ultimate objective.
• Book reservations via phone calls, chat, text, and in-person interactions
• Interact and conversate with guests about where they are from, and where they are headed, and provide local and travel recommendations.
• Respond to email and social media inquiries
• Maintain and update CRM with guest interactions
• Resolve and de-escalate any guest complaints or issues in a calm manner
• Be kind

ROAM Campgrounds provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Geneseo, IL 61254: Reliably commute or planning to relocate before starting work (Required)

Experience:

• campground: 1 year (Preferred)

Work Location: In person

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