Job description

Position Title: Care Coordination Specialist

Position Type: Full-time 40 Hours, Exempt

Reports to: Director of Care at Home by JFS

Location: West Hartford, CT

Position Summary

The Care Coordinator Specialist is one of the agency’s most essential roles as they bridge all departments together while being advocates for the Direct Care Employees (caregivers) and clients. The responsibility of this role is to match caregivers’ abilities to clients’ case needs and schedule Direct Care Employees for the appropriate client schedules. The Care Coordinator Specialist ensures the highest quality of service is always the priority, performs 360 reporting, and creates and maintains client relationships and problem-solving for all Care at Home by JFS (CAH) client needs and schedules.

Primary Relationships

This position reports to the Director of Care at Home by JFS. This role collaborates closely with the team, including the Program Administrator, Recruiter and Trainer, Accounting Specialist, and Scheduling Coordinator. This person constantly interacts daily with potential, new, and existing clients, and caregivers.

Cultural Competence

This position is a model of sensitivity and responsiveness to the ethnic, racial, cultural, socio-economic, religious, sexual orientation, gender identity, and national diversity in Care at Home by JFS’s service population and its employees.

Primary Categories and Responsibilities

This document serves as a guide to describe the most common activities required of the position. It is by no means meant to limit the work assigned to this position as appropriate for her/his role.

Care Coordination Specialist

· Responds to inquiries for information or services

· Complete all aspects of Scheduling for assigned caseload, maintain shift coverage

· Conduct home visits to assess home care needs

· Responds to and manages Client Care assessments, updating and reporting regularly

· Ensure complete records of all Direct Care Employees and client interactions, including complaints

· Nurture and deepen relationships with existing clients and referral sources with a focus on retention

· Maintain confidentiality regarding all information

· Ensure risk management

· Document and follow up on client care requirements, and health changes

· Create and update care plans and service plans

· Reviews and follows-up as appropriate on any initial inquiries handled by other CAH office staff

· Gathers data to develop a service plan and inform prospective clients and families about service feasibility, fees, and suggested schedule for services and for information for the Direct Care Employees to perform

· Assures appropriate client agreement forms are signed before or at the onset of services

· Communicates the skills needed by the client so that the caregiver may be successful and managing the care

· Follow-up calls are made to new and existing clients along with the assigned Direct Care Employees to be sure all is in order

· Continues communication with clients and families throughout services

· Facilitate clients and/or family to make informed decisions regarding the continuing scope of services

· Address changing care needs and issues about services

· Inform CAH staff of any needed actions

· Creates and maintains all-electronic client files in Clear Care, the Cloud, and a hard copy file

· Oversees documentation of case opening, service plans, and completion of services

· Assists as needed in the coordination of any vaccination and testing requirements for Direct Care Employees

Organizational Responsibilities

· Offers feedback to the Recruiter and Trainer regarding caregiver performance and evaluations

· Represents CAH at community events and meetings when appropriate

· Contributes to marketing and relationship-building efforts at the direction of the CAH Director and the Program Administrator

· Offers suggestions to CAH Director and Program Administrator in establishing and revising Care at Home policies and procedures

· Answers telephone and assists or directs caller to appropriate office employee

· Participate in weekly on-call coverage schedule as assigned by Program Administrator

Other Responsibilities

· Utilize CAH smartphone to communicate with internal office staff when you are not in the office. This will include texting, email, and Clear Care accessibility

· Utilize the Unite phone/app and Clear Care to communicate with Families, Leads, Caregivers, etc.

· Attend training internally and externally as assigned and/or approved by the CAH Director

· Represent CAH Senior Providers meetings as directed

Knowledge and Abilities Required

· Superior customer service, telephone, and video conferencing communication skills

· Ability to work in a team-based working environment

· Ability to handle multiple tasks and redirect workflow as necessary

· Excellent organizational skills

· Proficient in schedule management

· Ability to organize daily work and perform duties with minimal supervision

· Take the initiative in all aspects of the job

· Steady and calm under pressure

· Efficient and effective worker

· Proficiency in problem-solving

· Demonstrate a respectful, inclusive, welcoming attitude toward diversity in our client and caregiver populations

· Knowledge and support of the policies and procedures of Care at Home by JFS and Jewish Family Services

Minimum Qualifications of Education and Experience

· Bachelor’s degree in a related field*

*Years of relevant work experience may be substituted for the required education

· A minimum of three years of recent experience working directly with older adults and their families

· Dementia Care Expertise

· Ability to learn and follow laws, regulations, and guidelines for non-medical home care

· Proficient computer skills, including but not limited to:

o Microsoft Office suite including Word, Access, Excel, Teams, and Outlook

o be able to learn and navigate Unite Phone Software

o be able to understand and navigate the Clear Care database

o video conferencing tools such as Zoom and Microsoft Teams

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Must be vaccinated

Ability to commute/relocate:

• West Hartford, CT 06117: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Word: 2 years (Required)
• Customer service: 2 years (Required)
• Home care: 2 years (Preferred)

Work Location: One location

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