Job description

Make a bigger difference

Case Assistant

WORKING WITH US

The Jewish Board delivers innovative, best-in-class mental and behavioral health services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families, to children, teens, and adults. That adds up to countless opportunities to use your skills, training, and compassion to make a difference in the lives of others.

Similarly, we support our employees through benefits like, professional development opportunities and paid training. Some of our other benefits include:

• 15 agency holidays and 15 sick days in addition to 3 weeks’ vacation at start
• Health/dental/vision plans that are subsidized up to 80%
• Access to 403(b) retirement benefits and a pension
• Tuition assistance and educational loan forgiveness
• Unlimited opportunities for employee referral bonuses

The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental harm reduction approach, staff model and guide the residents to create and meet personalized recovery goals, to develop independent living skills, and to live in a healthy and secure

manner. Our work is guided by principles that emphasize the critical importance of stable housing, utilize a culturally competent and anti-racist lens, and emphasize the dignity and legitimacy of each individual’s journey.

POSITION OVERVIEW:
The Case Assistant is the introductory level of direct care staff working with residents of the Jewish Board’s supported housing programs in order to help residents live in the community as independently as possible.

KEY ESSENTIAL FUNCTIONS:

• Supports the clinical and case associate staff in their work with residential clients, and provides services to those clients within the scope of program regulations and agency mission.
• Works one-on-one with residents to support their attainment of independent living skills (such as meal preparation, managing laundry and cleaning, and financial management), and supports clients in meeting individual goals.
• Advocates on behalf of residents with other services providers.
• Interprets and explains agency policies and procedures to residents.
• Participates in planning and execution of special and holiday events.
• Conducts monthly unit/apartment inspections.
• Provides client escorts to appointments as needed.
• Facilitates monthly roommate meetings when appropriate.
• Participates in regular staff meetings and trainings. May be asked to travel to off-site meetings and trainings.
• Completes regular and timely documentation of all client interactions, including informational notes; files incident reports as appropriate.
• Assist residents with moving, carrying groceries, laundry, and other household items as needed.

CORE COMPETENCIES for the position include:

• Excellent client engagement skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to work independently as well as with a team
• Ability to travel to visit clients in apartments or to escort clients.
• Valid driver’s license and willingness to drive agency van preferred.

EDUCATIONAL / TRAINING REQUIRED:

• HS degree/HSE Required
• Two years of experience in a community mental health or human services setting preferred

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

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