Job description

The Case Manager is responsible for providing intensive case management to people experiencing
homelessness. The Case Manager will assess individual guest needs in a timely manner by providing
information and referrals to other supportive community services that will expedite their journey to self-
sufficiency. The Case Manager will meet with guests experiencing homelessness. Duties include assessing
individual guest needs in a timely manner by providing information and referrals to other supportive
community services that will expedite their journey to self-sufficiency. Candidate must have a passion to help
a diverse population who may struggle with medical issues, mental health, and substance use disorders. This
position requires an openness to help the most vulnerable people in our community while upholding the
values and mission of the Bishop Dudley Hospitality House.

Essential Duties and Responsibilities:
? Conduct thorough intake of all individuals residing at the Bishop Dudley House and document progress.
? Identify housing and resource needs and maintain a complete and comprehensive record system.
? The ability to work collaboratively with Minnehaha County Social Services and other local agencies that
provide resources, housing, financial support, health care and mental health counseling, veterans
advocacy, etc.
? Evaluate client risk and assess needs for immediate intervention
? Maintain strict client confidentiality and conduct yourself in a professional manner
? Assist in the development and planning of various aspects of guest programming
? Be a leader as an active member of the management team
? Attend all scheduled staff meetings, supervisor meetings and training sessions
? Implement conflict resolution and de-escalation skills to defuse crisis situations.
? Any other duties as assigned.

Qualifications:
Bachelor’s Degree in Social Work or related field or 5 years equivalent work experience
A minimum of 3 years’ management abilities
Experience working with diverse populations
Bilingual in English and Spanish is preferred
Proven track record working with diverse populations is highly desired
Proficiency in Microsoft Office; Word, Excel; Google Docs and Google Drive; Data collection; HMIS

Skills and Abilities:
Basic knowledge of modern social work theory and practices
Ability to work effectively with clients of diverse ages, races, cultures and socioeconomic backgrounds
Ability to understand and follow written and verbal directions; communicate effectively verbally and in writing
Willingness to flex hours to meet the needs of guests who are working day hours

Provide a high level of customer service.

Physical Demands:
The work environment characteristics described here are representative of those and employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing duties of this job, the
employee is regularly required to stand and /or sit for the majority of the work day, regularly walking,
bending, stooping and lifting items weighing between ten (10) and twenty-five (25) pounds. The vision abilities
required by this job include close vision, depth perception and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. The employee will work with a large number of
individuals, often requiring multi-tasking and working with deadlines and details to ensure all of the essential
functions are performed in a timely and courteous manner.

Position reports to: Case Management Coordinator

#hc66781

Job Type: Full-time

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