Coordinates case management services to at-risk clients, including comprehensive intake and eligibility determination, needs assessment, provision and tracking of referrals and development of positive relationships with community service providers and providing community outreach services. Interviews and counsels at-risk clients by assessing their needs and providing services.

**Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.

**Additional compensation based on licensure.

Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Conducts intake and needs assessment interviews with applicants; verifies and analyzes collected data, and makes recommendations for eligibility/non-eligibility.

Completes income certifications for applicants to ensure the household is eligible for county, state, and federal programs.

Maintains accurate case files, completes all appropriate forms and documents all case activity.

Provides referrals to other local service providers as may be necessary to ensure maximum delivery of available services to eligible applications.

Develops and maintains effective working relationships with public and private service providers within the community.

Conducts home and site visits as may be necessary.

Makes presentations to community groups on services provided by the division as required and participates in Community Outreach. These activities may occur during non-business hours.

Completes all required case management activities in a timely and accurate manner.

Participates in the ongoing evaluation of services provided by conducting and reporting on follow-up activities to include exit interviews for clients receiving long term assistance.

Screens on-line web applications for assistance and communicates with clients both orally and electronically.

Conduct weekly orientation presentations for new clients by providing program guidelines and policies for eligibility of programs offered.

Prepares monthly, quarterly and annual reports as necessary or required.

Assists applicants in applying for other available benefits.

Additional Duties:
Performs other related work as required.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Bachelor's Degree in Social Work or a closely related field and three (3) years' experience in the Social Services field.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Knowledge of social services procedures, practices and methods; applicable federal, state and local laws, rules and regulations relating to the provision of public assistance, and social welfare; case management methods and techniques; services offered by the county and other local public and private community-based service agencies.

Ability to resolve conflict and crisis intervention; achieve and maintain effective relationships with applicants, other professionals and the general public; prepare correspondence and comprehensive reports.

Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.

Microsoft Office: Word, Excel, Access, PowerPoint.

Ability to learn County databases for client case tracking as well as document retention for electronic files.

Required to obtain and maintain a valid Florida Driver's License.

All employees must attend Seminole County Required Trainings.

Department Specific trainings per position may be required.