Position Shift: Monday- Friday 8am-4:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
• Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
• Process resident/client intakes and discharges with completion of associated forms.
• Maintain resident/client files including progress notes and other records.
• Meet bi-weekly with clients along with other referral sources as needed.
• Refer clients to Employment Access Center along with other CCC and outside agencies as appropriate.
• Identify community and individual issues which could result in a change in a residents/client’s status and work to achieve appropriate resolution.
• Connect residents/clients to appropriate self-sufficiency and community-based resources.
• Network with various community providers.
• Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services and/or Administration Department in a timely and accurate manner.
• Enter data into the Homeless Management Information System.
• Follow all building rules.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Follow up regularly with residents to ensure they are getting their needs met.
• Interview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria.
• Refer to employment opportunities, benefits and entitlements, medical and mental health resources as needed or desired by residents,
• Respond to and investigate resident reports of building, community, CCC process and procedures and CCC employee issues that arise directly related to the building.
• Create and execute internal community programs within the building in partnership with the services team.

DESCRIPTION OF OTHER DUTIES:

• Monitor office and answer telephone as necessary.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
• Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
• Knowledge of chemical dependency as a disease, treatment and intervention methods.
• Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
• Identify resident issues and support them through information sharing and educating them about building rules and policies.
• Demonstrated knowledge of community, social agencies, and self-help groups.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge of how deal with a combative tenant/client.
• Ability to work courteously with the general public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to access and enter data into a web-based data system.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

MINIMUM QUALIFICATIONS:

• High school diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
• Understanding of recover terminology and ability to apply the concepts highly preferred.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial driver’s training within 60 days of being an approved driver and continued recertification training.
• Must pass a pre-employment drug screen, TB test, and background check.
• Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
• Must adhere to agency’s non-discrimination policies.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)