Professional Management Enterprises is looking for a Case Management Counselor to join our team in Indianapolis, IN. The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services. This position is responsible for a set case load providing social services support and case management.

Job Description Essential Duties and Responsibilities:

• Develop working relationships with customers and monitor engagement and progress.
• Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.
• Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
• Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.
• Interact with other team members to provide expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes on all customer contacts and document activities.
• Share information about outreach and engagement efforts with project staff.
• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
• Perform other duties as may be assigned by leadership.
• Travel may be required to local offices (within 1 hour day trips) - milage reimbursable

Requirements:

• High school diploma or GED required; Associate's degree from an accredited college or university preferred
• Prior Customer Service experience
• Pay for this role is $15.87/hr
• This position comes with health, dental, and vision insurance.