Case Manager Remote

Full Time
New Orleans, LA 70118
Posted
Job description

POSITION SUMMARY:

Clinical Case Manager facilitates and coordinates the patient’s treatment plan of care to assure quality efficient care through the continuum of care. This is a remote position.

JOB DESCRIPTION DISCLAIMER:

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

JOB SPECIFICATIONS:

Education:

Minimum Required: Currently nursing licensure in Louisiana. Attends programs approved for certification in quality or case management

Preferred: BSN


Experience:

Minimum Required: 3 years nursing

Preferred: 2 year case management


License/Certification:

Minimum Required: Registered Nurse in Louisiana and Basic Life Support (BLS) or Heart Saver licensure

Preferred:


Special Skills/Training:

Minimum Required:

  • Work successfully in a stressful environment
  • Relate well to all customers
  • Maintain expanding knowledge and use of hospital information systems.

Reporting Relationships:

Does this position formally supervise employees? Yes

If yes, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.


JOB STANDARDS:

Describe the duties and responsibilities of the job by listing 3 to 6 essential job functions, associated performance standards and corresponding weights. Weights should be at least 5% and not greater than 40%, totaling 100%.


Essential Job Functions


Weight




Essential Job Function #1:


30


%



  • Coordinates written/verbal communication relating to the medical treatment plan (patient/family/physician/other care team members) and communicates the treatment plan to external agencies, as needed, in order to establish and maintain the authorization for precertification and/or continued stay.
  • Uses daily worklist to review: payer source (plan type, benefit phone number, p/c phone number, case manager/review agency to be contacted & p/c number), patient information, physician information from hospital systems (daily labs, x-rays, orders, etc.).
  • Prioritizes cases according to financial reimbursement and clinical criteria.
  • Assessed the medical record to ensure the admission status per registration and physician order coincides with the appropriate level of care.
  • Reviews the medical documentation to assist the physicians in obtaining complete and accurate documentation of their medical treatment plan


Essential Job Function #2: Financial Management


30.0


%



  • Obtains timely pre-certification of all commercial cases admitted after normal business hours in collaboration with the Access/Intake office staff.
  • Notifies the financial counselor of those cases where verification of insurance is questionable. Inform the attending/primary care physician, the Appeal nurse and the PFS department of changes in financial status and days denied by insurance providers.
  • Performs concurrent review and provides timely clinical updates to insurance providers.
  • Documents days approved by insurance providers, days denied and reason for denial, avoidable days and special discharge needs/plans into hospital/department information system(s) on a daily basis.

Essential Job Function #3: Resource Consumption


30


%



  • Identifies resource consumption patterns and suggest alternatives to meet patients' needs to the attending or other members of the healthcare team.
  • Provides feedback to physicians regarding practice pattern issues and documentation to substantiate (IS/SI) severity of illness.
  • Follows best practice examples in order to ensure positive clinical as well as financial outcomes.
  • Screens patients at intake such that appropriate level of care is determined initially.
  • Obtains appropriate documentation and data to support patients registered status.
  • Documents resource issues within the department information system for trending.

Essential Job Function #4: Discharge Planning


10


%



  • Interacts daily with the Nursing-unit Pt. Care Coordinator and the Clinical Coordinator-Social Workers and when needed the physician, patient/family and other healthcare team members to formulate a discharge plan pertinent to the patient's physical, psycho-social, and financial parameters.
  • Facilitates the patient's discharge plan while utilizing opportunities to maximize cost-effective, quality care; decrease length of stay (LOS) and resource consumption.
  • Interacts daily with all health team disciplines involved in the patient's care either directly or through the Nursing-unit Pt. Care Coordinator in order to identify issues or obstacles in progress toward treatment plan goals and facilitates problem solving and revision of discharge plan if necessary.
  • Manages cases on a daily basis to avoid denials and documents reasons for denials and avoidable days in hospital information system.
  • Sets up doc-to-docs and provide pertinent information to appeal any denials and refers cases for appeal and assist with history of case.
  • Maintains a working knowledge of electronic discharge program and utilizes it for documentation of discharge arrangements.


Location: LCMC Health · Utilization Management
Schedule: Full-time, Days with rotating weekends, 8a-5p

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