Job description

INTRODUCTION

Reporting to the Cage Lead Supervisor, the Cage Shift Supervisor’s primary purpose is to monitor and supervise the operation and adherence, in the Cage, to internal controls, rules, regulations, and department policies and procedures, in the absence of the Cage Manager or Assistant Cage Manager

MAJOR DUTIES AND RESPONSIBILITIES

1. Responsible for the supervision of Cage personnel and operations during the absence of the Cage Manager, in adherence with the department policies, procedures, rules, and regulations.
2. Responsible for maintaining excellent employee and guest relations, which includes greeting all guests approaching the cage pleasantly and promptly.
3. Maintain all assigned records and reports in accordance with department regulations in a timely and accurate manner.
4. Research and resolve discrepancies in cash desks.
5. Keep Cage Manager informed and advised of any inequities in cash desks.
6. Maintain a Cash Desk, Employee/Chip cash desk or Main Bank as assigned.
7. Responsible for redeeming cash equivalents, redeeming chips, operating check cashing terminals, completing computerized transactions, and counting cash back accurately.
8. Issue keys according to key policy.

ADDITIONAL DUTIES

1. Adheres to Casino standards for guest service and confidentiality.
2. Refers guest problems or complaints to appropriate supervisors according to Casino policies.
3. Reports and documents any observed or known safety hazard, conditions or unsafe practices and procedures to management immediately.
4. Performs other job-related duties as directed.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge and understanding of Title 31.
• Ability to communicate orally and in writing. Individual should be able to express self in a clear and concise manner for the purpose of correspondence, reports, instructions, etc. Ability to effectively convey information between staff and guests.
• Ability to effectively supervise staff, to define and delegate responsibilities.
• Ability to perform and calculate basic math equations.
• Must possess and demonstrate professional and courteous customer service skills.
• Knowledge and ability to operate computer and various software programs, to include spreadsheet application.
• Ability and willingness to work in a team atmosphere in order to ensure a consistent level of efficient customer service.
• Ability to function effectively under pressure of time and/or demands of several tasks at once by effectively planning, organizing and prioritizing workload.
• Knowledge of standard filing systems in order to prepare, file, and retrieve various documents/reports.
• Willingness to work irregular schedules which will include weekends and holidays.
• Ability to maintain confidentiality of records and information pertinent to the nature of the work.

SUPERVISORY CONTROLS

The Cage Shift Supervisor works under the direct supervision of the Lead Cage Supervisor who provides general instructions. Work is assigned in terms of urgency and objectives. The Cage Shift Supervisor must be able to work independently and follow directions.

QUALIFICATIONS, EXPERIENCE AND EDUCATION

• High School Diploma or equivalent. REQUIRED
• Must be at least 21 years of age. REQUIRED
• One (1) year of supervisory experience. REQUIRED
• Two (2) years cash handling experience. REQUIRED
• One or more years of Casino Cage ExperiencePREFERRED
• Minimum of one (1) year experience in 10-key, spreadsheet, and word processing application. PREFERRED
• Two (2) years cashiering experience. REQUIRED
• Must submit to and clear a pre-employment Alcohol/Drug Screen. REQUIRED
• Must be Licensable by the Klamath Tribes Gaming Regulatory Commission. REQUIRED
• Must submit to and clear an extensive Criminal Background Check. REQUIRED
• Indian Preference will apply.

To Apply: An application must be completed and submitted to be considered for any position. Please go to http://klamoyacasino.com/employment/ and download our application. You can then drop it off at the Casino or email it to our employment email employment@klamoyacasino.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All Team Members are required under The Klamath Tribes’ Mandatory COVID-19 Vaccination Policy to be fully vaccinated for COVID-19, unless they have an approved medical or religious exemption.

Ability to commute/relocate:

• Chiloquin, OR 97624: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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