Job description
JOB TYPE: Full-time
JOB DESCRIPTION: The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
COMPENSATION: $15-17 / hour
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, The UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Willing and able to work 30 to 40 hours per week for a 5-day work week
- Bilingual preferred
- Retail sales experience preferred
BENEFITS
- Healthcare, dental, & vision insurance (80% employer-paid)
- Uniforms provided
- Training provided (on-the-job and web-based)
- Flexible scheduling
- Employee discount
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Application Question(s):
- Do you have reliable transportation to and from work?
- Do you have the ability to lift 50 lbs?
- Do you have experience with Adobe Creative Cloud and Microsoft Office Suite?
Education:
- High school or equivalent (Required)
Language:
- Spanish (Preferred)
Work Location: In person
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