Northwest Workforce Council
PO Box 2009 (101 Prospect Street), Bellingham, WA 98227 - 360.676.3209 2005 E. College Way, Mount Vernon, WA 98273 - 360.416.3600

265 NE Kettle St., Ste. 102, Oak Harbor, WA 98277 - 360.675.5966 PO Box 1696 (540 Guard Street #210), Friday Harbor, WA 98250 - 360.378.4662
- www.nwboard.org -

POSITION TITLE: Center Manager / Support Specialist
Location: WorkSource Skagit (2005 E. College Way, Mount Vernon, WA)
Reports to: Programs Manager
Type of Position: Full-Time Exempt
Salary: $48,358 – $64,477
Benefits: Full Package Provided

Is it important for you to know that the work you do makes a difference in your community?
If YES, check out this opportunity for YOU!

The Skagit WorkSource Career Center located in Mount Vernon, is a multi-organization facility delivering employment and
workforce development services to local job seekers and businesses. The Center partnership of local government
agencies, colleges, and non-profits is an active community hub and works closely with partners to define and deliver
comprehensive employment and training services. WorkSource Centers provide public access to a wide array of
products and services helpful in finding and keeping a job, increasing job seeker employability and linking workers to
labor market opportunities. The Center assists workers during times of unemployment or career transition and
assists businesses with their workforce talent needs, information, and services to remain productive and profitable.

POSITION OVERVIEW:
WorkSource Center Management: The Center Manager is the principal day-to-day on-site operations manager of the
Skagit WorkSource Center. Under supervision of Northwest Workforce Council’s (NWC) off-site Manager, the position
plans and manages the daily operations of the Center, ensuring partners remain in compliance with the Memorandum of
Understanding (MOU) and corresponding One-Stop Center protocols/practices. As part of a team environment, develops
and maintains a productive and collaborative relationship with agency and partner staff, customers, community providers
and partner agencies. Serves as a liaison to stakeholders, representing the WorkSource Center and its services. The Skagit
Center Manager serves as a member of NWC’s Leadership Team.

Program Services Support: In the capacity of program services Support Specialist, this position provides operational
support to aid the Council’s business operations, including those associated with its program services. Provides diverse
clerical and/or administrative support for a variety of NWC programs, services, and NWC staff resident at the Center.
Work includes basic project management, data and records management, and organizing and coordinating services to
customers. Works with a team of staff in providing WIOA IB services to customers, focusing on exceeding performance
outcomes.

ESSENTIAL SKILLS AND KNOWLEDGE: Graduate of a four-year college or university with major course work in business,
social sciences, OR related field, OR a combination of education and experience which provides:

• Ability to work cooperatively and as a team member in a professional manner. Build and maintain collaborative,

results-oriented, partnerships

• High degree of professional and personal organizational skills

• Ability to simultaneously coordinate diverse program services with numerous stakeholders

• Embrace technology, with proficiency in computer applications and technology, specifically knowledgeable and

accurate in Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook)

• Ability to recognize and adapt easily to changing business needs, processes, and work responsibilities

• Effectively communicates with co-workers and stakeholders with a variety of methods, including excellent written,
  

Northwest Workforce Council Job Description for SK Center Manager / Support Specialist Revised 05/2023

Northwest Workforce Council
PO Box 2009 (101 Prospect Street), Bellingham, WA 98227 - 360.676.3209 2005 E. College Way, Mount Vernon, WA 98273 - 360.416.3600

265 NE Kettle St., Ste. 102, Oak Harbor, WA 98277 - 360.675.5966 PO Box 1696 (540 Guard Street #210), Friday Harbor, WA 98250 - 360.378.4662
- www.nwboard.org -

oral communication skills, and presentation skills that ensures full comprehension by all parties

WORKING ENVIRONMENT AND ADDITIONAL REQUIREMENTS: To perform this job successfully, an individual must be able
to perform all essential duties and responsibilities satisfactorily. The requirements listed below are in addition to the
essential knowledge and required skills:

• The Center Manager / Program Services Coordinator is a non-exempt, professional position which requires a full-

time schedule. The employee is required to be present in the workplace on a regular and reliable basis. Normal
business hours are Monday through Friday, 8:00 to 5:00 PM. Occasionally alternate schedule/hours as may be
required to effectively execute duties of the position

• Work is conducted primarily in an office setting and will involve some travel within the region; employee to provide

own transportation, with travel reimbursed

• Valid Washington state driver license required with properly licensed and insured automobile available during work

hours

• During the six-month provisional employment period, the applicant must be able to perform the essential functions

of job without any extended leave time

• Consistent with public health agency recommendations, being fully COVID-19 vaccinated is a condition of

employment. Demonstration of vaccination status is required before employment commences

• The position requires a criminal background check as condition of employment

BENEFITS:
For a more detailed look at NWC’s Benefit Package, please visit www.nwboard.org. Beginning salary is $48,358 per year,
PLUS each employee receives an excellent benefit package which includes:

• Employer paid employee medical and vision • Paid vacation and sick leave

• Employer paid family dental insurance coverage • Eleven paid holidays including floating holiday

• Employee Assistance Program • Employer fully funded (@ 7%) retirement plan;

• Long term disability insurance AND employee 401K option.
  

APPLICATION PROCEDURE: Only those applications that contain the following required items (1-4) will be
considered. It is NWC policy to verify information contained in all application materials. To apply, please submit
the following to HR@workforcenorthwest.org:

1. Letter of Interest, to include the title and location of the position you are applying for
2. Current Resume
3. Supervisory (or other Professional) References w/ current contact information (minimum three)
4. Detailed Response to the following two questions:

• What is your understanding of the position?

• How are you uniquely qualified for the position?

Candidates whose qualifications most closely match the desired attributes will be invited to interview at their own
travel expense. The process may include, in addition to an oral interview, a written exercise, a presentation
and/or skills testing. NWC reserves the right to extend application deadlines and to modify the selection schedule
without notice, or to form eligibility lists for, or make appointments to other NWC positions with similar
employment requirements. Position is open until filled.

Northwest Workforce Council is an equal opportunity employer. Auxiliary aids and services are available upon
request to individuals with disabilities. Contact NWC HR@workforcenorthwest.org.

Northwest Workforce Council Job Description for SK Center Manager / Support Specialist Revised 05/2023

Northwest Workforce Council
PO Box 2009 (101 Prospect Street), Bellingham, WA 98227 - 360.676.3209 2005 E. College Way, Mount Vernon, WA 98273 - 360.416.3600

265 NE Kettle St., Ste. 102, Oak Harbor, WA 98277 - 360.675.5966 PO Box 1696 (540 Guard Street #210), Friday Harbor, WA 98250 - 360.378.4662
- www.nwboard.org -

Addendum to Skagit WorkSource Center Manager / Support Specialist Job Description

Center Management:

• Monitor staff schedules and scheduling of group activities

• Coordinate Center calendar of events

• Ensure Equal Opportunity (EO) compliance and uninhibited access to facility and multiple programs

services

• Monitor safety and security

• Work with NWC leadership team in coordinating facility issues / vendors (NWC is leaseholder)

• Cultivate and strengthen a strong local team of committed partners that will maintain quality

standards.

• Ensure all projects are executed with value-add to customers and in compliance with NWC business

practices.

• Maintain WorkSource Brand Standards and liaison with the region’s Marketing and Media Designee

• Ensure professional appearance of Center is maintained at all times

Program Services Support:

• Facilitate workflow with NWC staff for accurate completion of assignments/projects

• Maintain complex databases, generate reports to support program management and meet

performance goals

• Assist NWC program staff with case management services / activities to meet performance outcomes

• May maintain a part-time case load and/or select functions of participants whose primary activity is

job search.

Team Collaboration:

• Facilitate select meetings and seek continued participation from community and program partners

• Provide leadership and coordinate NWC’s Center certification process and application materials

• Facilitate regular objective assessment of the service delivery and analysis of customer flow in the

Center from a Quality Assurance perspective (connected to NWC’s certification process/criteria)

• Collaborate across WorkSource Centers in the region on various projects to support the mission of

the Northwest Workforce Council

Community Connections

• Conduct outreach presentations and participate in community events as a representative

• Promotes WorkSource programs and events, as directed by NWC

• Marketing and management of WorkSource hiring events, job fairs and information presentations
  

Northwest Workforce Council Job Description for SK Center Manager / Support Specialist Revised 05/2023