A. JOB PURPOSE:

B. JOB RESPONSIBILITIES (Essential Job Functions):

• Scheduling patient visits using scheduling policies, availability of providers and the urgency of the appointment as directed by the patient’s needs.
• Provides exceptional customer service, organizational skills and demonstrates the ability to work in a fast-paced team environment.
• Maintains patient confidentiality, at all times.
• Answers phone quickly with no more than 3 rings.
• Answers and directs telephone lines in a courteous/timely and professional manner.
• Provides patients with HHC resources, general information, location, directions and answers to clerical questions.
• Refers medical questions to the appropriate location through the EHR Task/Telephone process.
• Collects all patient demographics including verification of insurance.
• Obtains pertinent patient medical information in accordance with procedural guidelines.
• Assists with coverage, cross trained to cover for Patient Specialist.
• Schedules Maine Breast and Cervical Health Program (MBCHP) and any new programs added within the organization.
• Schedules of all new patients at the time of call.
• Document voyager messages in electronic health record and responds timely.
• Maintains knowledge of resources so that patients can be quickly connected.
• Organizes and prioritizes work load.
• Fills schedules throughout day when patients cancel/reschedule to assist with provider benchmarks.
• Assists with no show and cancellation process.
• Reviews daily and weekly schedules for accuracy of scheduling – day before and day of.
• Works on reports such as, preventative, gaps in care, well child, and no-show to get patients scheduled.
• Participates in all safety program training, drills and education sessions AND may include assignment to an emergency response team.

C. MINIMUM QUALIFICATIONS:

Education: High School graduate.

Experience:

• Must possess professional & courteous internal/external customer service skills.
• Strong organizational skills and the ability to work in a fast paced team environment.
• Work effectively with a team.
• Ability to communicate articulately and comprehend written and verbal communications.
• Ability to function efficiently in a stressful working environment.
• Ability to work collaboratively with people of diverse cultures and lifestyles.
• Ability to communicate effectively with internal and external customers.
• Ability to problem solve independently and in a team environment.
• Basic understanding of medical test and requirements for test as to provide the patients with appropriate information.
• Minimum of 2 years of medical office experience along with basic Medical Terminology and billing (insurances) suggested
• Adheres to Hometown Health Center’s employee immunization policy.

Licensure: None required

D. JOB COMPETENCIES (Include Age Specific requirements for clerical workers):

• Suggested Insurance Medical billing.
• Computer literacy
• Excellent written and oral communication skills
• Problem solving skills

E. CONTACTS

Reports to: Practice Manager

F. AMERICANS WITH DISABILITIES ACT REQUIREMENTS