Job description

Summary
Description
DEPARTMENT: Operations

REPORTS TO: Operations Manager

PRIMARY OBJECTIVE: To facilitate video interpreting between the Deaf/Hard-
of-Hearing and service providers, ensuring accuracy, clarity, and cultural context
with all interpretations.

ESSENTIAL FUNCTIONS:

• Accurately and completely interprets conversations between patients and

providers.

• Work collaboratively with ASL interpreters, and manage communication

efficiently, for various circumstances.

• Adhere to company quality policy and promote customer service and rapport

between clients and Martti.

• Maintain strict confidentiality in accordance with HIPAA policies and standards.
• Adaptability to new and evolving technologies, processes, and best practices.
• Maintain professionalism through appearance, demeanor, and conduct.
• Provide support and assistance with trainings, quality assurance, special

projects, and duties as assigned to meet organizational needs.

• Work in a dynamic environment, interpreting for hospitals, clinics, and medical

facilities nationwide as well as some non-classroom, educational settings.

EDUCATION AND QUALIFICATIONS:

• High school diploma or GED
• RID Certification: Must have NIC, CI/CT or CSC certification and listed within the

Registry of interpreters for the Deaf, Inc.

• Fluency in English and American Sign Language

• Minimum of one-year remote medical interpreting experience
• Working knowledge of the NAD-RID Code of Professional Conduct
• Knowledge of state laws and the Americans with Disabilities Act
• Medical terminology knowledge
• Experience collaborating with other Certified Deaf Interpreters and ASL

Interpreters

• Strong aptitude and investment in customer service

TECHNICAL REQUIREMENTS:
You must meet these technical and workspace requirements in order to work remotely.

• Must have a HIPAA Compliant Workspace (i.e.: Chair, Desk, and a backdrop in

color Chroma Blue)

• You must use a professional backdrop of a Chroma Blue color that shall have no

variations within the camera view.

• A reliable laptop or desktop which can run Windows 10 and has at least 8GB of

Ram available for processing. (Note: Mac products, cell phones nor tablets are
acceptable)

• Must have a dedicated high-speed, private and secured internet connection:

Device must be connected directly to the router via ethernet cable.

• Minimum download speed 10 Mbps / Minimum upload speed 3 Mbps.
• Headphones: Use a noise cancelling, USB wired headset with a built-in

microphone (Note: Wireless/Bluetooth headphones unacceptable).

• Must have a Web Camera (i.e. USB video camera with integrated H.264

hardware or a built-in video camera with 720p or higher resolution).

• Dress code: Dress professionally and wear solid colors.

Job Type: Part-time

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