Job description
We are seeking a strategic, mission-driven and skilled professional to join the core team as Chief of Staff to the President. The Chief of Staff will report directly to the President and act as their right-hand partner to enable the success of the business and the culture of CIC Health as a member of the leadership team. The Chief of Staff will support (and in some cases own) key strategic responsibilities and initiatives in the organization and will also support the management process, culture and board engagement that enables our ability to achieve our mission and vision.
This is a rare opportunity to experience and support the buildout of the strategy, the business roadmap and culture of CIC Health with tremendous impact to public health and to be part of a passionate, skilled and committed team working together to realize our big and important vision of helping to build healthy communities and eradicate illness within the most vulnerable communities
ABOUT CIC HEALTH
CIC Health – a subsidiary of CIC, is one of the fastest growing healthcare logistics and services companies in the country. We provide COVID-19 testing services to organizations such as schools, colleges, companies, elder care facilities, and others, as well as individual customers. In 2021 we were recognized by COLOR Magazine for our work on diversity, inclusion, and equity; Fast Company World Changing Ideas; MassTLC Tech Top 50, among other awards.
CIC Health is Cambridge (MA)-based, privately owned, public benefit corporation that is a subsidiary of CIC. To-date, CIC Health has delivered COVID-19 testing and vaccination services to state and city governments, educational institutions, employers, and individuals across the United States. Key milestones in our history include:
Early 2020:
Cambridge Innovation Center, a global leader in building and operating innovation communities and laboratories, establishes its return to work safely playbook catching the eye of client, Nikhil Bhojwani. Nikhil introduces CIC CEO, Tim Rowe to Dr. Atul Gawande, a nationally respected surgeon, writer, and public health leader.
Summer 2020:
Recognizing an urgent need to expand COVID-19 testing to slow the spread, Dr. Gawande and Tim Rowe, founded CIC Health, a logistics company that would go on to aggregate testing demand and marry it with untapped laboratory capacity across the United States quickly becoming one of the largest COVID-19 testing companies in New England and beyond.
Winter 2020 to Summer 2021:
Inspired by the work of mass vaccination sites in the United Kingdom, CIC Health, in collaboration with the Commonwealth of Massachusetts, built and operated the mass vaccination sites at Gillette Stadium, Fenway Park, Boston’s Hynes Convention Center, the Reggie Lewis Track and Athletic Center, as well as hundreds of community based locations. CIC Health was particularly effective at serving urban, diverse, and economically disadvantaged communities; among the hardest hit by the pandemic.
Fall 2021 to Spring 2022:
CIC Health launches a massive state-wide school-based testing campaign in Massachusetts, Vermont, New York City and Washington schools allowing for over 1 million school days to be saved.
OUR IMPACT TO DATE
- Performed over 6.5 million COVID-19 tests across 20 states.
- Administered over 1.2 million COVID-19 vaccinations.
- Delivered net promoter scores in the 80’s for our public testing operation, 50’s for our business-to-business enterprise, and 80’s for our vaccination sites.
- Been recognized as a 2021 Fast Company World Changing Ideas Award Winner, a 2020 & 2021 Massachusetts Tech Top 50 Honoree, and a recipient of the 2021 Color Magazine All-Inclusive Award in Leadership.
- Appeared in over 1,500 media pieces including printed and digital articles, TV and radio broadcasts and mentioned in over 325 TV segments, including: CBS Sunday Morning, HBO Real Sports, The Today Show, Good Morning America, CNN, MSNBC, NPR, Telemundo, El Mundo Univision, ABC, NBC, PBS, Fox News, and CNBC.
You can learn more about CIC Health offerings here.
ABOUT CIC
CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster. We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
YOUR DAY-TO-DAY WORK
In partnership with the President and senior leadership team:
Plan end execute a robust management process (goals, KPIs, meetings, engagement) to support the growth and success of the business.- In collaboration with the VP of People, develop the strategy and culture to make CIC Health a best-in-class and inclusive company to work for, measured by CIC Health’s ability to engage/recruit/retain top talent and by the successful execution of critical initiatives including on-boarding, development/performance management and DE&I.
- Implement robust processes and documentation to support a strong infrastructure and foundation to enable growth and execution that is effective and efficient.
- Support engagement of the board, in formal and informal ways, including meeting preparation and execution, 1:1 engagement of board members and engagement of the senior leadership team.
- Support high profile strategic relationships and partnerships that will enable the success of the company and team.
- Support the communication strategy and development of materials for key strategic topics and items, both written and verbal for internal and external use. This may include support of fundraising strategy and engagement.
- Serve as a proxy for the President and senior leadership team, internally and externally, acting on behalf of the senior leadership team from an engagement and communication perspective.
ABOUT YOU
Our ideal candidate is a service-minded individual who is reliable, creative, and able to work independently. As CIC Health develops over and against the shifting realities of the pandemic (and beyond), you will demonstrate poise, flexibility, and acuity to make week-to-week adjustments. You have 7+ years of progressive leadership experience that includes strategic consulting or financial services AND, preferably, operational experience in a healthcare company (ideally a high-growth setting focused on execution). You also have:
A succinct communication style about complex concepts both verbally and in writing, and use synthesized communications to drive results.- Demonstrated EQ which is the springboard to building trusting and strong collaborative relationships, internally and externally.
- Experience driving collaboration across senior leaders (including C-suite and BOD level) and communication across an organization to enable success, growth and achievement of mission and vision.
- Exceptional project management and program development skills with excellent detail orientation, communication, and organizational skills.
- The ability to use insights from data and analysis and translate the findings into action.
- Comfortable with ambiguity and bring a structured, proactive approach to get things done and execute (results-driven).
- Motivated with perseverance and confidence to solve complex problems, takes initiative, operates with integrity and autonomy, and succeeds in high pressure situations.
FROM A CULTURAL PERSPECTIVE YOU ARE
- Agile, yet thoughtful and can work effectively in a fast-paced, ever-changing environment.
- Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges.
- Accountable, holding yourself and others to a high standard and seek to support and develop others.
- Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds.
- Concise and articulate, drive towards clarity and deliver on your commitments.
- Collaborative, assuming positive intentions.
- Passion for service to others which includes patients and providers who make healthcare possible.
YOU HAVE
- Master’s degree in Public Health, Healthcare Administration, Business Administration, or similar field
- 5+ years in a business or executive management role
- Proven experience organizing and directing multiple teams and departments
- Excellent communication skills, both written and verbal
- A versatile workstyle, dedicated to efficient productivity
- Experience planning and leading strategic initiatives
- Experience with data analysis
- Experience with budget management
- A nimble business mind with a focus on developing creative solutions
- Strong project reporting skills, with a focus on interdepartmental communication
With the goal of prioritizing the health and well-being of our employees, a condition of employment for all new CIC Health employees is full COVID-19 vaccination by their start date. All candidates may request an exemption on the grounds of medical need or a sincerely held religious belief. Requests will be subject to review and approval by CIC Health and will only be granted if CIC Health is able to provide a reasonable accommodation.
CIC is committed to building teams that reflect the fabric of the communities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.
If you don't meet all the requirements or qualifications but bring some other unique skills and experience that would be valuable in this role, please apply and highlight those attributes for us in your cover letter.
OUR OFFER
- Starting compensation is commensurate with experience.
- 100% company paid premium healthcare and dental benefits.
- 100% company paid long and short-term disability, and life insurance.
- 401k (must be 21+).
- Four weeks of vacation plus thirteen holidays.
ATTRACTIONS OF THE JOB
In addition to helping our clients achieve great things, we work to ensure that our employees are healthy and supported. Some of the benefits of being here include:
Fun people in a dynamic space. We pride ourselves on finding driven and bright collaborators who are eager to lend their own unique skills to the team, as well as to our inspiring clientele. The number one reason CICers say they like working here is because of their colleagues!- Personal growth. This is a great opportunity to learn and develop skills within the epicenter of the innovation community at a growing company.
- Discounted services and memberships on resources to make your life happier/healthier such as gym memberships, tech and design support, hotel stays, and other fantastic options.
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