Job description

Charlotte Radiology is the area's imaging experts. Having served Mecklenburg and surrounding counties in both NC and SC since 1967, Charlotte Radiology is one of the largest radiology groups in the country with more than 500 employees and doctors and is a founding partner of US Radiology Specialists. Charlotte Radiology owns and operates 15 breast centers, a mobile breast center program, two vein centers, several vascular and interventional radiology sites and jointly owns five free-standing imaging centers. Greater than 90% of our employees directly touch patient care and are comprised of 95+ radiologists, 25 advanced care professionals, 160+ technologists and nurses and 150+ outpatient support staff professionals. Backed by an administrative team of more than 65 employees, we together consistently earn an overall patient satisfaction score of greater
than 95%. Our radiologists’ training span a wide range of subspecialties from mammography and musculoskeletal imaging to pediatrics and interventional radiology, and they interpret and/or perform more than 1.5 million studies annually for 18 hospitals, 30+ imaging centers and a multitude of health care providers. For more information visit: www.charlotteradiology.com.

Our Vision: To be recognized as the provider of choice – where people come first.

Our Mission: Through collaborative teamwork, we will provide quality-driven, innovative, customer-focused services that exceed expectations.

We would love for you to join our team!

Location: 8514 McAlpine Park Drive, Suite 100, Charlotte 28211

Hours: This position will be eligible to work remotely after 60 to 90 days. Monday - Friday 8am – 5pm with a rotating Saturday approximately once a month.

What's in it for you: We offer a competitive base pay and an excellent benefits program. You will share in the Charlotte Radiology mission to make radiology better to improve lives. We offer a comprehensive benefits program including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

• Employees in this position are required to be fully vaccinated for COVID-19 as a condition of employment. Medical or religious exemptions or deferrals may be granted on a case-by-case basis.

POSITION SUMMARY:
The Pre-Services Specialist position provides excellent internal and external customer service by scheduling and registering patients for all CIS and CHS imaging locations, providing accurate detailed benefit and eligibility information to patients while collecting on current and previous charges occurred by the patient and ensuring open, clear communication with the outpatient staff regarding scheduling and order requests. This position is responsible for providing a positive initial introduction of Charlotte Radiology to its patients and referring physicians as it relates to financial obligations and imaging exams.

Essential Duties and Responsibilities:

• Performs patient scheduling and contacts insurance companies to obtain authorizations as well as benefit and eligibility information for all radiology procedures
• Register all scheduled CIS patients
• Inform patients and referring offices of arrival times and special prep instructions for all imaging exams
• Communicates with outpatient office staff by providing updates on scheduling and order request issues as well as any financial obligations of patients to ensure that proper payment amounts are collected at the time of service
• Maintain all imaging scheduling records and be able to verify HIPPA information for all patients
• Update and maintain financial spreadsheets for all CIS locations
• Responsible for informing patients of their estimated financial responsibility prior to time of arrival as well as monitor and check all patients for bad debt

What you bring:
Required Experience/Knowledge:
Patient registration experience in a medical office experience including insurance knowledge. Knowledge of medical billing and coding processes along with ability to read and understand ICD9/10 and CPT codes. Computer savy with the ability to work between multiple computer systems, excellent verbal and written customer service skills, strong attention to detail, ability to multi-task, good judgement and decision-making skills, ability to work both independently and in a team.

Preferred or Desired Experience/Knowledge:
CPR certified, medical billing or coding experience a plus.

Education:
High School diploma or equivalent education/experience

Work Environment:
Ability to stand/walk for long periods of time. Ability to lift up to 25 lbs. Exposure to Radiation, infectious disease, bloodborne pathogens, lifting, standing, floating coverage, overtime as needed, work outside of normal M-F business hours as needed.

Charlotte Radiology is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.