Job description

Frontdesk is America’s hottest hospitality brand. We’re changing the way people travel by offering more urban short-term rental (< 30 days) apartments in more buildings in more US cities than anyone else! Our talented and diverse team of hospitality professionals is spread across the country, and we employ the latest management techniques, including the Entrepreneurial Operating System (EOS), to create a supportive, efficient, and fun remote working environment.

Frontdesk Inc, has an immediate opening for a Part-Time City Manager in the city of Tucson. You will be helping manage the day-to-day operations for our guests and provide them excellent customer service. Most of the guests' interaction is done through messaging through the city’s virtual experience agent. It is the City Manager’s role to assist with any requests, feedback, and concerns from guests over the phone or in person. In addition, you will assist with managing the upkeep of our rental units as well as ensuring your team is providing the most exceptional experience to our guests.

Job Duties & Responsibilities

• Overseeing cleaning team and third-party vendor relationships.

• Managing inventory of operational supplies.

• Experience recruiting and onboarding new team members.

• Overseeing upkeep and maintenance for units.

• Guest communications and troubleshooting over the phone.

• Respond to guests’ emergencies and problems.

• Primary point of contact for property manager communications.

• Assisting with furnishing of new units.

• Various projects as assigned, including the expansion of other core business operations.

Qualifications & Experience

• 1+ years of prior experience in hospitality, customer service, or co-hosting airbnb listings (experience in hospitality or housekeeping is a plus!).

• Self-starter with ability to get things done by driving through the issues while producing results.

• Extreme attention to detail.

• Empathetic leader- you understand people and you ensure that you frame your decision making based on how it would impact guests, team members, and your market.

• Adaptable and flexible mindset, after all, we are a startup so adapting to the needs of the business excites you!

• Ability and willingness to clean and lift or move up to 20lbs.

• Must have reliable vehicle as the role requires driving between job sites daily.

At Frontdesk we are an EOE, Including Disability/Vets.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• How far away do you live from Downtown?
• Do you have reliable/personal transportation?
• What are you looking for in a position/career?
• What is making you most excited about applying for this role?
• Why do you think Frontdesk might be the right company fit as you consider making a change?
• What 3 specific characteristics do you have that align to fit the job description?
• Have you managed a team? If so, what is your management style?
• Do you have experience with hiring, scheduling, coaching, and/or firing team members?
• How do you approach and resolve conflict?
• Give an example of how you set goals, and how you achieved them.
• Give an example of how you created a culture of accountability in your past or current role.
• If chosen to move forward, what days/times during the week work best in your schedule for a videoconference interview?
• When would you be available to start? (Will you need to give two weeks' notice to current employer?)

Work Location: One location

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