Western National is in search of a Claims Business Analyst III who is looking to join a team where they can make a difference. This is an exciting opportunity to join our Claims Team where you will implement business solutions that optimize the claims business process.

In this role, you will be an essential member of our team focused on supporting and enhancing our claims system by working with end users, technology business partners, and third-party vendors. You will use your prior business analysis and insurance experience to facilitate, translate, and document business requirements that align with our company objectives.

If you are interested in joining a company that has grown year-over-year, please review the duties and requirements, below, and apply today!

• Engages business partners to elicit and define business needs and objectives involving the Claims system.
• Plans and facilitates requirement sessions with various stakeholders including software developers, quality assurance team members, subject matter experts, and end users.
• Crafts user functional requirements into well-defined documentation, including use cases and user stories.
• Collaborates with internal teams to consult, support, and implement business solutions.
• Initiates and manages ongoing communication with third-party vendors serving as primary liaison and subject matter expert as it relates to the claims system.
• Defines and validates the business logic and functional requirements for third-party vendor integration.
• Guides business initiative development to ensure solutions are designed in accordance with business needs and technical specifications.
• Works with Product Owner, ScrumMaster, and other team members to plan roadmaps, releases, sprints, and to manage product backlogs in an Agile environment.
• Actively participates in Agile ceremonies, including product roadmap planning, sprint planning, backlog refinement, daily stand ups, and retrospectives.
• Provides ongoing claims system support including triaging, researching, and resolution of issues as needed.
• Facilitates demos of system features to stakeholders including business partners, technical teams, and end users.

• 2 years as a Senior Business Analyst with at least 5 years of progressive business analyst experience defining and documenting requirements and supporting business/technology applications and/or systems.
• Previous property-and-casualty insurance experience with a focus on claims is strongly preferred.
• Proven ability to think critically and communicate effectively with customers and stakeholders (internal and external), technology teams, and multiple business teams.
• Advanced experience interviewing business sponsors and stakeholders to elicit and document requirements as stories for functional technical specifications.
• Experience leading and partnering with multiple small teams across product/ business capabilities, with demonstrated experience identifying and managing dependencies within and across teams.
• Experience recommending solutions to business problems and ability to communicate with technical and non-technical audiences.
• Proficient in software development lifecycles and Agile methodologies.
• Ability to read and understand SQL, XML, API, and possess FTP knowledge.
• Must possess strong organizational and prioritization skills and ability to handle multiple initiatives while managing conflicting priorities.
• Previous experience with Confluence and JIRA preferred.
• Proficiency in Microsoft Office 365 preferred.
• Bachelor’s degree in business or a related field preferred, or equivalent experience.

CULTURE AND TOTAL REWARDS:

Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace including the Wellness by Design Platinum +Green award from Hennepin County and is a mspWellness Champion. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The company is also consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National has long been known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National values connectiveness, empowerment, and accountability. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a commitment to a healthy work/life balance. These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more!

Western National offers full time employees a significant Total Rewards Package, including:

• Medical insurance Plan options
• Health Savings Accounts (HSA)
• Flex Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program
• Onsite Fitness Studio
• Paid volunteer time
• Time Off – including vacation and holiday pay
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
• Discounts on personal auto and homeowner's insurance
• Paid parental leave
• Profit-sharing bonus
• Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more.

Western National believes in supporting balance between work and life by providing a flexible work environment with includes a variety of hybrid and remote work arrangements designed to balance individual, job, department and company needs.

Western National provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.