• Investigate and interpret policy provisions, endorsements and conditions to determine coverage in the automobile property claim.
• Identify and investigate Contested Coverage Claims with recommendation prepared for coverage committee.
• Responsible investigating auto accident to make a liability assessment. This includes interviewing first and third party claimants, witnesses, investigating officers and other relevant parties, along with securing pertinent records, documentation and loss scene information.
• Analyze the investigation to determine proximate cause, negligence, and damages. Evaluate and adjust reserves as necessary.
• Prepare dispatch instructions for field personnel to inspect vehicles.
• Negotiate and settle claims within his/her individual authority. Submit claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
• Maintain an effective follow-up system on pending files by advising insureds, claimants, and brokers on the status of the claim.
• Act as an intermediary between the company, preferred vendors and customers, resolving any disputes that may arise.
• Ensure that service, loss and expense control are maintained at all times.
• Adhere to privacy guidelines, law and regulations pertaining to claims handling.
• Investigate and initiate subrogation when applicable. May handle and respond to special civil part lawsuits pertaining to property damage.
• Participate in catastrophic claim handling as requested/needed. This may include traveling to other locations, extended hours and up to a three-week stay.
• Handle our customer focused phone environment.
• Other duties as assigned.

Qualifications and Education

• 1+ years of Claims Handling Experience
• A friendly, customer service focused orientation
• Excellent oral and written communication skills
• Excellent organizational and problem solving skills
• Property and casualty claims handling experience desired, but not necessary
• Ability to multi-task and a proficiency personal computers
• Bachelor or Associate's Degree

Perks:

• Office Schedule
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Robust wellness & health and fitness reimbursement programs
• 401(k) bonus
• Tuition reimbursement
• Auto and home insurance discounts
• Volunteer opportunities
• Matching gift program
• Company-paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans