Job description

Salary: $21.43 - $29.41/hr

What is Clerical Support Staff?

Community Mental Health Clerical Support Staff perform various clerical duties ranging from scheduling appointments, telephone switchboard operation, clinical dictation transcription, scanning, release of information, and more.

FAQ:

What is the personnel ratio? There are 8-10 clerical staff across our three offices.

What shifts are available? Clerical staff typically work M-F 8-5. There are times when you’ll come in early to open up the office, or help out with a special project.

LOCATION:

This posting takes place on-site. Due to the nature of the work, remote employment is currently unavailable for this position.

QUALIFICATIONS

Education:

• Associate's degree in business management or records management preferred.
• Successful related work experience may be substituted for education.

Experience:

• Relevant experience in secretarial services, office management, and medical records required.
• Lived experience with mental illness, intellectual and developmental disabilities, and/or substance use disorders valued.

Other:

• Must possess strong interpersonal and communication skills.
• Attention to detail and problem solving skills required.
• Use of professional grammar and diction required.
• Proficient in Microsoft Office Suite and electronic health records (EHR).
• Functional computer literacy skills required.

RESPONSIBILITIES:

As a Clerical Supervisor you will…

• Oversee administrative functions of clerical department including recordkeeping, correspondence, mail distribution, printing, copying, faxing, and telephones.
• Provide direct supervision to clerical staff and general support to agency visitors.
• Work collaboratively with managers and supervisors to ensure program needs are met.
• Allocate and coordinate tasks and office assignments to ensure maximum efficiency.
• Be responsible for developing standards and promoting activities to enhance clerical procedures.
• Maintain behavioral health records according to agency procedures including ensuring accuracy of completed releases and appropriate retrieval and release of records.
• Monitor scheduling and analyze appointment trends throughout all office locations.
• Responsible for adhering to budgetary guidelines relating to the clerical department.
• Maintain systems of control for facility keys.
• Maintain favorable relationships with public and staff.
• Foster a flexible and approachable department while ensuring support is provided to various departments.
• Be responsible for opening, distributing, and appropriately disposing of correspondence following standard office procedures.
• Maintain systems of control for all case records as delegated by policy and procedure.
• Respond to subpoenas and requests for clinical records. As appropriate, appears in court with or without records as the representative of NeMCMHA.
• Manage and responds professionally to visitor concerns and/or complaints.
• Maintain confidentiality at all times.
• Demonstrate knowledge of universal precautions, standards of practice, and emergency protocol.

FULL-TIME BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Pension Plan
• Retirement
• 10 Paid Holidays
• Generous leave time package
• Qualify for loan forgiveness
• And more!

WHO ARE WE?

Northeast Michigan Community Mental Health Authority is a CARF accredited behavioral health organization located in Alpena, Michigan on the beautiful shores of Lake Huron. We service Alcona, Alpena, Montmorency, and Presque Isle counties with the purpose to provide comprehensive services and supports that enable people to live and work independently.

Our goal is to offer employees the best of both worlds: a positive and exciting work environment with a healthy and balanced home life. Our region offers a peaceful up north living with year round recreational opportunities.

Job Type: Full-time

Pay: $21.43 - $29.41 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Alpena, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 1 year (Preferred)

Work Location: One location

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