JOB SUMMARY

The position is responsible for the loading, driving, unloading, and delivery of Mountain View Co-op (MVC) products. The Delivery Driver (DD) must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. The DD must embrace and exhibit MVC’s philosophy and culture of customer service.

REPORTING RELATIONSHIP

Reports to the Location Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Establish and maintain a positive customer service experience.
• Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
• Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene.
• Handle any customer complaints in a prompt and professional manner.
• Provide feedback to Managers.
• Drive various MVC equipment including commercial vehicles.
• Inform all customers of any safe product handling procedures.
• Perform basic vehicle maintenance.
• Notify manager when equipment malfunctions.
• Conduct pre/post operation vehicle inspections.
• Assist in any facility and equipment maintenance when applicable.
• Operate GPS system and read maps.
• Practice and encourage workplace safety.
• Other duties as assigned.

ESSENTIAL SKILLS & ABILITIES

Knowledge and understanding of:

• Customer service
• Phone etiquette
• Organization
• Basic math
• MVC products and purposes
• Equipment operation and maintenance
• Safety rules, procedures, and practices

Ability to:

• Establish effective working relationships with management, co-workers, and the general public.
• Report to work on-time and as scheduled.
• Communicate effectively with others in both technical and non-technical terms.
• Operate a personal computer utilizing word processing, spreadsheet, and database applications appropriate to the assigned duties.
• Follow verbal and written instructions.
• Operate light and heavy equipment.
• Work the hours required of the position.

MINIMUM QUALIFICATIONS

Education/Experience/Training:

• High School diploma or GED

Preferred Experience:

• Prior customer service experience

License/Certification:

• Forklift Certification or ability to obtain is preferred
• Valid Class A Commercial Driver’s License issued by the State of Montana

ESSENTIAL PHYSICAL ABILITIES

The physical demands described herein are representative of those that are required by the employee in order to successfully perform the essential functions of the job. The work environment characteristics described herein are representative of those an employee will encounter while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, unless doing so would pose an undue hardship.

Essential Physical Abilities:

• Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers.
• Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.
• Manual dexterity that permits the employee to operate a personal computer, organize files, handle products, and operate equipment.
• Personal mobility that permits the employee to enter, operate, and exit motor vehicles.
• Ability to lift 75 pounds.
• Ability to walk, stand, and reach for the duration of the shift.
• Ability to occasionally stoop, kneel, and climb.
• Ability to navigate uneven terrain.

Working Conditions:

• Work is generally performed outdoors and in a warehouse environment.
• Travel is required in all weather conditions.
• Various noise levels are present in the work environment, from low to moderately loud.

DISCLAIMER

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be an exhaustive, all-inclusive list of responsibilities, duties, and skills required of the employee.

EQUAL OPPORTUNITY & REASONABLE ACCOMODATION

MVC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected category including; race, color, religion, creed, sex, gender identification, sexual orientation, disability, age, national origin, veteran status, or genetic information.

MVC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in its employment, services, programs, and activities. To request reasonable accommodation, contact Human Resources at 406-453-5900.