Job description
Clerk III
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career supporting a team who determines eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Community Care Services Eligibility (CCSE) department is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CCSE provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!
Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.
Clerk III- Provides secretarial and administrative support to a Community Care supervisor and community care workers. Assists with the intake process and consistently utilizes automated systems to manage, obtain and verify information. Completes reports and tracks assignments. Maintains confidential files. Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services. Purges case folders. Assist with making travel arrangements; prepares travel vouchers, schedule meetings; order supplies; work on special assignments. Other duties may include providing reception coverage.
Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career supporting a team who determines eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Community Care Services Eligibility (CCSE) department is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CCSE provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!
Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.
Clerk III- Provides secretarial and administrative support to a Community Care supervisor and community care workers. Assists with the intake process and consistently utilizes automated systems to manage, obtain and verify information. Completes reports and tracks assignments. Maintains confidential files. Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services. Purges case folders. Assist with making travel arrangements; prepares travel vouchers, schedule meetings; order supplies; work on special assignments. Other duties may include providing reception coverage.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy; and performs other duties as assigned. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts.) Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers) using a personal computer. Enters data into an automated system. Orders and maintains inventory of various items (for example, supplies, forms, furniture, and equipment.) Prepares basic level ongoing or special narrative or statistical reports. Maintains records, files or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs) including filing, retrieving or purging. Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services.
Attends work on a regular and predictable schedule in accordance with agency leave policy; and performs other duties as assigned. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts.) Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers) using a personal computer. Enters data into an automated system. Orders and maintains inventory of various items (for example, supplies, forms, furniture, and equipment.) Prepares basic level ongoing or special narrative or statistical reports. Maintains records, files or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs) including filing, retrieving or purging. Provides excellent customer service in person, over the telephone and via e-mail to internal and external staff, community partners and individuals receiving our services.
Knowledge Skills Abilities:
Ability to work in a professional customer service environment is required. Work experience to indicate an understanding and ability to perform duties. Experience in developing and/or maintaining logs and reports. Experience using fax machines, printers and other office equipment is required. Ability to communicate effectively orally and in writing. Knowledge of and ability to operate personal computer and use Microsoft Office products. Knowledge of English language such as vocabulary, grammar and organization of expression for composing correspondence and interpersonal communication. Ability to organize and prioritize multiple, competing duties and tasks. Knowledge of and/or ability to effectively manage time and complete assignments by established deadlines. Knowledge of, and/or experience with Community Care programs for the aged and disabled, as well as community resources for this population, is preferred. Ability to perform routine office duties such as filing, typing, answering the telephone, copying, faxing, etc.
Ability to work in a professional customer service environment is required. Work experience to indicate an understanding and ability to perform duties. Experience in developing and/or maintaining logs and reports. Experience using fax machines, printers and other office equipment is required. Ability to communicate effectively orally and in writing. Knowledge of and ability to operate personal computer and use Microsoft Office products. Knowledge of English language such as vocabulary, grammar and organization of expression for composing correspondence and interpersonal communication. Ability to organize and prioritize multiple, competing duties and tasks. Knowledge of and/or ability to effectively manage time and complete assignments by established deadlines. Knowledge of, and/or experience with Community Care programs for the aged and disabled, as well as community resources for this population, is preferred. Ability to perform routine office duties such as filing, typing, answering the telephone, copying, faxing, etc.
Registration or Licensure Requirements:
None
None
Initial Selection Criteria:
Experience in use of a personal computer, including Microsoft Office programs, fax machines, printers and other office equipment is required. Education equivalent to a high school diploma or equivalency is required. Prefer experience in customer service. Applicants must be willing to travel 10% of the time. Application demonstrates ability to communicate effectively in writing.
Experience in use of a personal computer, including Microsoft Office programs, fax machines, printers and other office equipment is required. Education equivalent to a high school diploma or equivalency is required. Prefer experience in customer service. Applicants must be willing to travel 10% of the time. Application demonstrates ability to communicate effectively in writing.
Additional Information:
This position is eligible for part time telework. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
This position is eligible for part time telework. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
MOS Code:
42A, YN, 0111, 3A1X1
42A, YN, 0111, 3A1X1
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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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