Job description
As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.Summary of responsibilities: The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program.
Key Responsibilities:
- Assist customer with their inquiries, complaints, discrepancies, and potential fare disputes under service request
- Handle incoming calls and make out bound calls needed
- Support the transit Customer Call Center as needed
- Be responsible for set-up, processing, and modify autoloads for customers
- Provide e-commerce and telephone customer care support to Corporate/Institutions Accounts
- Other duties as assigned.
- High school diploma
- Ability to work in fast paced environment
- Strong oral and written communication skills
- Good analytical abilities
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