Job description
The Client Acquisition Specialist is responsible the coordinating and onboarding of new specialty clients, including the cannabis banking program which requires expertise in a highly regulated industry, including extensive knowledge of the principles of money laundering and terrorist financing and the Bank's AML policy and procedures. They are responsible to monitor high risk products, activities, customers, and business entities using enhanced due diligence procedures while providing an outstanding customer experience.
Responsibilities include but not limited to:
- Handles and facilitates the onboarding of new specialty banking clients.
- Conduct due diligence reviews of KYC, CRB related documentation and determine if further documents are required and communicate with clients.
- Identify and analyze the documents/records of outside agencies to facilitate onboarding requirements.
- Utilizes and updates procedures based on unique client needs.
- Keeps abreast of current and changing state and federal regulatory requirements related to the cannabis business to ensure the program and customers remain in compliance, including State Risk Assessments.
- Makes recommendations to the Manager to enhance processes, procedures and program requirements based on changing regulatory requirements.
- Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the unit.
- Provides quality customer service through contact with customers in adherence to company policy including researching and resolving issues.
- Ensure proper handling and stringent adherence to procedures related to deposits, cash management/transfer and change order processes.
- Works closely with the Currency Center. Ensures information, documentation and other due diligence needs of the clients are met.
- Liaisons with the AML compliance area as needed. Utilize/Navigate the monitoring systems/applications unique to the cannabis industry of the department.
- Ensures timely submission and accuracy of all Operational reports, AML reporting and audits.
- Analyze, plan and complete special projects assigned by Management.
- Partner with AML to complete high risk periodic reviews on clients to perform due diligence, research, analyze the commercial account behavior and communicate with the client.
- Support management in the day-to-day compliance efforts with AML/KYC Requirements. Work with Management to ensure all Valley onboarding documents are updated and compliant.
Required Skills:
- Strong working knowledge of cannabis banking regulations and requirements by state.
- Strong knowledge of Bank Secrecy Act, USA Patriot Act, OFAC and Suspicious Activity Reporting requirements and other anti-money laundering laws and regulations.
- Maintain current knowledge of the Bank's automated BSA, anti-money laundering, and OFAC compliance systems.
- Ability to provide guidance to the team members within the department regarding high risk related AML issues.
- Strong knowledge of retail banking products and procedures, including onboarding procedures, cash management protocols and product sets.
- Excellent verbal and written communication skills. Excellent researching and analytical skills.
- Strong service and relationship management abilities.
- Must have the confidence and ability to identify potential issues and solutions and work with management to resolve those issues.
- Excellent time management skills and ability to prioritize and organize assignments.
- Team oriented and able to work independently.
- Advanced skills in the use of Microsoft Word, Excel, Access, PowerPoint, Outlook and experience with on-line research systems including web-based tools.
Required Experience:
- High School Diploma or GED.
- 5 years of experience with emphasis on BSA/AML, fraud, loss prevention or other experience analyzing customer financial activity for unusual behavior.
- Bachelor's Degree and knowledge of advanced issues in AML preferred.
- ACAMS certification preferred.
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