Job description
Company Description
ITsavvy is a single-source end-to-end IT provider committed to innovative distribution and tailored IT solutions. We have built our reputation as a value-added reseller offering best-in-industry support and delivery speed. Our growing technology portfolio includes Engineered Solutions, Managed Services, Cloud Solutions and Unified Communications. ITsavvy is headquartered in metro Chicago, with multiple offices and support centers across the U.S.
As a nationwide multicultural company, ITsavvy values our inclusive, tight-knit culture. Embracing our employees' diverse perspectives and backgrounds is essential for our company. We encourage our people to share innovative ideas that mold our company day in and day out. We drive ourselves to push boundaries, improve processes, and enable our people to make a strong impact. This great opportunity is for a self-driven individual to work in a fast-paced sales environment.
Client Associate Primary Accountabilities
What You'll Do
- Works directly with our Senior Client Executives as a liaison to our Managed Services group, Enterprise Sales group, and Advanced Solutions Group in providing our clients peace of mind.
- Manage and develop existing client relationships.
- Gather information of client's business operations to support in identifying proper technology solutions.
- Develops an understanding of the clients' business priorities and technology needs.
- Supports team in producing client reports, proposals, and presentations.
- Provides quality day-to-day service on client deliverables.
- Assists with technology questions; solve problems regarding client issues.
- Provides necessary information to operations to create account information in databases and updates information as needed.
- Provide backup to Senior Client Executives when needed.
- Key liaison/role for process and activities supported by our configuration lab and Advanced Solutions Group.
Client Associate Qualifications
What You'll Need
- Bilingual in Spanish and English is required.
- 3+ years of experience supporting clients and vendors.
- 3+ years in customer service experience, industry experience a plus.
- MS Dynamics experience (CRM) preferred.
- Ability to multitask in a fast-moving environment.
- Detail Oriented and can set realistic expectations.
- Great communication skills.
- Superior organizational skills.
Why You'll Love ITsavvy
- Competitive compensation.
- BCBS Health Insurance.
- 3 weeks of PTO.
- Short-term and long-term disability insurance.
- Life insurance.
- Healthcare Flexible Spending Account (FSA).
- 401(k) with employer match.
- Paid holidays.
- A clear career path with opportunities for development, both personally and professionally.
- Free ITsavvy swag.
To our future employees. ITsavvy promises to inspire your success. It's our responsibility to develop your career and knowledge with an empowering environment that retains passionate IT professionals.
ITsavvy is an Equal Employment Opportunity workplace and an affirmative action employer.
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